Creating a Magical Organization Through Great Management – Episode 2 – Managing for Results – Part 3
In this series, Lee Cockerell, former Executive VP of Operations for Walt Disney World and Clay Clark, the former U.S. Small Business Administrator Entrepreneur of the year, business coach, father of 5 children, and owner of numerous chickens, will deep dive into how to create a magical organization through great management. In this video, you will learn the practical steps that every business owner needs to know to effectively create the right atmosphere for your organization. Lee starts the video off by discussing inclusiveness and how to make people feel like they are included in something special.
In this video, Lee Cockerell explains the different steps to better involving your teammates and to send the right message to your employees. He mentions the first step is to get to know your employees better. Get to know their families, their goals, and their ambitions. Train and educate your employees, when you spend time with them, it shows that they matter to you. Listen to employees when they are speaking to you, and what they are trying to say to you. Make yourself available to them if they need you and always be aware of how you are being perceived.
Lee mentions that you are remembered by how you treat people, not by how much money you make. He continues to discuss the four things that all customers expect. All customers are expecting your company and your employees to make them feel special. He explains that your employees are your lifeline, if they are not performing and making sure that your customers are feeling special then you will not gain customers. If you are interested in learning more action steps you need to know and implement in your business to become an exceptional manager or owner than keep watching this series of magical videos.