Notable Quotables

In view of the good progress made in respect of negotiations relating to Mainland China’s entry to the World Trade Organisation and the boost in local economic activities deriving from the emergence of the new economy, a great number of technology-related and international institutions have established and expanded their businesses in Hong Kong, bringing about substantial increases both in rentals as well as capital values for prime office properties and luxury residential properties.

- Lee Shau Kee

Sheepwalking I define “sheepwalking” as the outcome of hiring people who have been raised to be obedient and giving them a brain-dead job and enough fear to keep them in line. You’ve probably encountered someone who is sheepwalking. The TSA “screener” who forces a mom to drink from a bottle of breast milk because any other action is not in the manual. A “customer service” rep who will happily reread a company policy six or seven times but never stop to actually consider what the policy means. A marketing executive who buys millions of dollars’ worth of TV time even though she knows it’s not working—she does it because her boss told her to. It’s ironic but not surprising that in our age of increased reliance on new ideas, rapid change, and innovation, sheepwalking is actually on the rise. That’s because we can no longer rely on machines to do the brain-dead stuff. We’ve mechanized what we could mechanize. What’s left is to cost-reduce the manual labor that must be done by a human. So we write manuals and race to the bottom in our search for the cheapest possible labor. And it’s not surprising that when we go to hire that labor, we search for people who have already been trained to be sheepish. Training a student to be sheepish is a lot easier than the alternative. Teaching to the test, ensuring compliant behavior, and using fear as a motivator are the easiest and fastest ways to get a kid through school. So why does it surprise us that we graduate so many sheep? And graduate school? Since the stakes are higher (opportunity cost, tuition, and the job market), students fall back on what they’ve been taught. To be sheep. Well-educated, of course, but compliant nonetheless. And many organizations go out of their way to hire people that color inside the lines, that demonstrate consistency and compliance. And then they give these people jobs where they are managed via fear. Which leads to sheepwalking. (“I might get fired!”) The fault doesn’t lie with the employee, at least not at first. And of course, the pain is often shouldered by both the employee and the customer. Is it less efficient to pursue the alternative? What happens when you build an organization like W. L. Gore and Associates (makers of Gore-Tex) or the Acumen Fund? At first, it seems crazy. There’s too much overhead, there are too many cats to herd, there is too little predictability, and there is way too much noise. Then, over and over, we see something happen. When you hire amazing people and give them freedom, they do amazing stuff. And the sheepwalkers and their bosses just watch and shake their heads, certain that this is just an exception, and that it is way too risky for their industry or their customer base. I was at a Google conference last month, and I spent some time in a room filled with (pretty newly minted) Google sales reps. I talked to a few of them for a while about the state of the industry. And it broke my heart to discover that they were sheepwalking. Just like the receptionist at a company I visited a week later. She acknowledged that the front office is very slow, and that she just sits there, reading romance novels and waiting. And she’s been doing it for two years. Just like the MBA student I met yesterday who is taking a job at a major packaged-goods company…because they offered her a great salary and promised her a well-known brand. She’s going to stay “for just ten years, then have a baby and leave and start my own gig.…” She’ll get really good at running coupons in the Sunday paper, but not particularly good at solving new problems. What a waste. Step one is to give the problem a name. Done. Step two is for anyone who sees themselves in this mirror to realize that you can always stop. You can always claim the career you deserve merely by refusing to walk down the same path as everyone else just because everyone else is already doing it.

- Seth Godin

When I am abroad, I always make it a rule never to criticize or attack the government of my own country. I make up for lost time when I come home.

- Winston Churchill

So go ahead. Fall down. The world looks different from the ground.

- Oprah Winfrey

My parents got one bedroom, my three sisters got the other bedroom, and my brother and I made do with a rollaway in the kitchen.

- David Green

Our goal is not to build a platform, it’s to be cross all of them.

- Mark Zuckerberg

Sunseeker is well placed to take full advantage of opportunities in China, one of the world’s fastest growing luxury yacht markets.

- Wang Jianlin

Even if producing CO2 was good for the environment, given that we’re going to run out of hydrocarbons, we need to find some sustainable means of operating.

- Elon Musk

Courage is being scared to death, but saddling up anyway.

- John Wayne

I’ll mix a lot of things. I’ll wear a Temperley dress with flip flops, or I might be in head-to-toe Gucci and have on a ring that I got from a gumball machine for 50 cents.

- Sara Blakely

Blacksmiths sometimes twist a rope tight around the nose of a horse, and by thus inflicting a little pain they distract his attention from the shoeing process. One way to get air out of a glass is to pour in water. Be Absorbed by Your Subject.

- Dale Carnegie

Business Coach Quotes: A bully is playing a game, one that he or she enjoys and needs

- Seth Godin

The prizes of life are at the end of each journey, not near the beginning, and it is not given to me to know how many steps are necessary in order to reach my goal. Failure I may still encounter at the thousandth step, yet success hides behind the next bend in the road. Never will I know how close it lies unless I turn the corner.

- Og Mandino

Conformity no longer leads to comfort. But the good news is that creativity is scarce, and more valuable than ever. So is choosing to do something unpredictable and brave: make art. Being an artist isn’t a genetic disposition or a specific talent. It’s an attitude we can all adopt. It’s a hunger to seize new ground, make connections, and work without a map. If you do those things you’re an artist, no matter what it says on your business card.

- Seth Godin

Do you know how many companies have wanted me to do an energy drink for them because I named my book ‘Crush It!’? It might be fun one day, but right now I think it would undermine the personal brand I’ve built.

- Gary Vaynerchuk

He who is without a newspaper is cut off from his species.

- P.T. Barnum

Excellence isn’t achieved without inspiration and perspiration. You’ve got to have both.

- George Foreman

Good relations with the Wookiees, I have.

- Yoda

A motivated employee treats the customer well. The customer is happy, so (he keeps) coming back, which pleases the shareholder.

- Herb Kelleher

Humans, particularly those who build things, only listen to leading indicators of good news.

- Ben Horowitz

I like the word ‘autopilot’ more than I like the word ‘self-driving.’ ‘Self-driving’ sounds like it’s going to do something you don’t want it to do. ‘Autopilot’ is a good thing to have in planes, and we should have it in cars.

- Elon Musk

If this market transition truly evolves the way that I think it’s most likely to, the worst decision you could make is not to move.

- John Chambers

You have to keep your goal in mind and never lose sight of it. I envisioned myself winning the heavyweight title for ten years before I actually captured it. If you’re not driven to do your best, you’ll never reach the level of excellence in your life.

- George Foreman

The bigger your list, the greater your options. That doesn’t mean you contact everyone on your list each time you send out a press release. You pick and choose who gets what, and block out long-term strategy as you go.

- Michael Levine

We asked ourselves what we wanted this company to stand for. We didn’t want to just sell shoes. I wasn’t even into shoes – but I was pasionate about customer service.

- Tony Hsieh

I will study and prepare myself, and someday the opportunity will come.

- Abraham Lincoln

You walk into a retail store, whatever it is, and if there’s a sense of entertainment and excitement and electricity, you wanna be there.

- Howard Schultz

You know, if it’s a three-way race, the public has more choice than if it’s a two-way race, and has more choice in a two-way race than a one-way race.

- Michael Bloomberg

Any of us can be happy and have a good attitude when everything is going our way. But I believe it’s the real test of your character and of your faith to say, ‘Things are not going our way, but I’m still being good to people; I’m still attending church; I still have a good attitude.’

- Joel Olsteen

The factory has programmed that adventurous impulse out of us. The economic imperative of the last century has been to avoid risk, avoid change, and most of all, avoid exploration and the new. An efficient factory fears change because change means retooling and risk and a blip in productivity. Sure, we’ll put up with change if we have to, and welcome the predictable incremental change of productivity improvement, but please leave us alone when it comes to the word “bold.” Avoiding risk worked then but doesn’t work now. Now “what’s next?” is in fact the driving force for individuals and for organizations. Ever onward, ever faster.

- Seth Godin

Things get much easier if one jumps on the bandwagon of existing trends.

- Lei Jun

The clear, unmistakable sign of a bureaucrat is somebody who worries about whether he has a window.

- Herb Kelleher

Well, you know, News Corp is the only real media global – that has a global presence that’s involved in TV production, in movies, in publishing, in newspapers, digital media, et cetera. So for a company like that to function, clearly it does not depend only on Rupert Murdoch or James Murdoch.

- Prince Al Waleed Bin Talal Alsaud

The public is upset. If they haven’t lost their job, they know somebody that has. If they haven’t lost their house, they know somebody that has. What do you do? When something’s wrong, it’s government’s job to fix it, it must be government that’s responsible for causing it.

- Michael Bloomberg

If you go out looking for friends, you’re going to find they are very scarce. If you go out to be a friend, you’ll find them everywhere.

- Zig Ziglar

How do you make your company a good place to work in general? That’s a really, really, really large and complex set of skills. A lot of it is on-the-job training, combined with excellent mentorship.

- Ben Horowitz

Connectivity enables transparency for better government, education, and health.

- Bill Gates

I think a big test we all face in life on a regular basis is that discouragement test. Life’s not always fair, but I believe if you keep doing the right thing, God will get you to where you are.

- Joel Olsteen

Speed is of the essence in responding to a crisis situation, and our focus is squarely on mobilizing resources to help in the relief and rebuilding efforts, while also helping customers and employees recover.

- John Chambers

Business in Russia was not being done like in the West, with contracts. In Russia, hundreds of millions of dollars were going forward and backward by word of mouth.

- David Reuben

When I first discovered in the early 1980s the Italian espresso bars in my trip to Italy, the vision was to re-create that for America – a third place that had not existed before. Starbucks re-created that in America in our own image; a place to go other than home or work. We also created an industry that did not exist: specialty coffee.

- Howard Schultz

What kind of business world are we living in?

- Jack Ma

It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.

- Henry Ford

Once you start down the dark path, forever will it dominate your destiny, consume you it will.

- Yoda

‘I don’t know’ has become ‘I don’t know yet’.

- Bill Gates

Great achievement is usually born of great sacrifice, and is never the result of selfishness.

- Napoleon Hill

The rest of their generation was left behind, but the wealthy Boomers who shape public opinion today see little reason to question their naïve optimism.

- Peter Thiel

As Americans we do not recognize the jurisdiction of the Hague Tribunal. We only follow court orders from the Chinese judiciary

- Sergey Brin

In taking Dell private, we plan to go back to our roots, focusing on the entrepreneurial spirit that made Dell one of the fastest-growing and most successful companies in history.

- Michael Dell

Golf is a game whose aim is to hit a very small ball into an ever smaller hole, with weapons singularly ill-designed for the purpose.

- Winston Churchill

Ever since Justin Timberlake portrayed him in The Social Network, Sean has been perceived as one of the coolest people in America. JT is still more famous, but when he visits Silicon Valley, people ask if he’s Sean Parker.

- Peter Thiel

The sooner you accept the fact that you will have both successes and failures, the easier it will be to get your business and personal life headed in the right direction.

- Harvey Mackay

I believe life is a series of near misses. A lot of what we ascribe to luck is not luck at all. It’s seizing the day and accepting responsibility for your future. It’s seeing what other people don’t see And pursuing that vision.

- Howard Schultz

A market is never saturated with a good product, but it is very quickly saturated with a bad one.

- Henry Ford

[Medco] had a different culture with respect to spending money. I believe health care demands that we be as frugal as possible and pay money for things that matter. We’re pretty frugal. Everybody has the same size offices. Everybody has the same size cube. There are no perks.

- George Paz

In order for the United States to do the right things for the long term, it appears to be helpful for us to have the prospect of humiliation. Sputnik helped us fund good science – really good science: the semiconductor came out of it.

- Bill Gates

Make your team feel respected, empowered and genuinely excited about the company’s mission.

- Tim Westergren

You embrace the top 20, deal with the middle 70, and you face into the bottom 10, and you do what’s right for them and for you.

- Jack Welch

Is it really necessary to work like a slave to live like a millionaire?

- Timothy Ferriss

I never worry because I know who I am and I know Whose I am.

- Zig Ziglar

If I had to single out one element in my life that has made difference for me, it would be a passion to compete.

- Sam Walton

I’m in the shoe business. Look at these things. They’re called Tigers. I faked out the company. I’m the US distributor. Come with me.

- Phil Knight

The beauty of this deal is bringing a clinical expertise. Medco had developed therapeutic resource centers, where they got their pharmacist to have specialties in things like diabetes, heart problems and asthma. Express Scripts took a different approach. We tried to understand why people do what they do with behavioral economics, which is: What drives human behaviors? What drives people to do what they did? By combining those two pieces, we get that much stronger.

- George Paz

Rockefeller succeeded because he believed in the long –term prospects of the business and never treated it as a mirage that would soon fade.

- Ron Chernow

The Group has three areas. The first is Henderson Land the listed company. Now it has a total developable land bank of 75 million square feet of gross floor area in China. I hope that in the next two or three months that figure can rise to 150 million square feet. That would be a remarkable feet. So, Henderson is one hope. The second is Hong Kong and China Gas, which I also have high hopes for. In the mainland we already have had many projects in 12 cities there. No, actually I mean, we have projects in 55 cities in 12 provinces. Probably about 60 in total that we are working on. So that is the second area. The third area or hope is Shau Kee Finance. It’s assets have already doubled from $50 billion and I hope they can double again to $200 billion.

- Lee Shau Kee

The Monopoly Question Are you starting with a big share of a small market?

- Peter Thiel

Our scientific power has outrun our spiritual power. We have guided missiles and misguided men.

- Martin Luther King Jr.

There is no more important economic policy issue today than helping our nation remain the global innovation leader. To do this, our leadership must focus on an aggressive agenda to support math and science education, patent litigation reform, healthcare information technology, and research and development. We thank President Bush for his leadership and urge all members of Congress to address these issues in a comprehensive fashion to get the job done.

- John Chambers

For the first time we’re allowing developers who don’t work at Facebook to develop applications just as if they were. That’s a big deal because it means that all developers have a new way of doing business if they choose to take advantage of it. There are whole companies that are forming whose only product is a Facebook Platform application.

- Mark Zuckerberg

You can design and create, and build the most wonderful place in the world. But it takes people to make the dream a reality.

- Walt Disney

Look at what caused people to make a lot of money and you will see that usually it is in proportion to their production of what the society wanted.

- Ray Dalio

Encouragement to others is something everyone can give. Somebody needs what you have to give. It may not be your money, it may be your time. It may be your listening ear. It may be your arms to encourage. It may be your smile to uplift. Who knows?

- Joel Olsteen

I do think a lot of people are trying to do important things still, and I think it is really a great thing that entrepreneurship is getting easier. When I started, it was just much harder to begin a company.

- Ben Horowitz

Stepping back from almost any situation with an underperformer, it’s always easy to see the solution. They need to move on—sooner rather than later. Up close, however, organizations tend to draw out departures, as people fret about the employee’s emotional reaction to being let go. Oftentimes, managers feel guilty about putting a friend out of work, or remorseful they didn’t give candid enough feedback along the way, or both.

- Jack Welch

The most frightful of all spectacles is the strength of the civilization without its mercy.

- Winston Churchill

Our greatest weakness lies in giving up. The most certain way to succeed is always to try just one more time.

- Thomas Edison

So you need two professions: the one you have studied all this time, and your other profession the profession of persuasion that allows you to make good use of all those years of education, practice and dues-paying.

- Jerry Vass

Building a better you is the first step to building a better America.

- Zig Ziglar

Effort only fully releases its reward after a person refuses to quit.

- Napoleon Hill

Strive to make every person feel special. After all, every person you meet is made in the image of God.

- Joel Olsteen

When you look at the dark side, careful you must be. For the dark side looks back.

- Yoda

There is plenty capital available, just a shortage of good ideas

- Napoleon Hill

Use every customer point of contact to weave stories about who you are and what your brand stands for.

- Gary Vaynerchuk

Sam hired me in 1970 as a district manager in charge of new store openings. He had eighteen Wal-Marts and some variety stores doing about $31 million a year. I moved my family and as the van was unloading furniture into our rented house, they called from the office and said, Can you set up this new store in Missouri? My wife, who had three babies and a moving van to deal with, helped me find some clothes and I left. I didn’t see her again for two weeks. Then there was a managers’ meeting so I didn’t see her again for two more weeks. It would be safe to say that in those days we all worked a minimum of 16 hours a day.

- Jack Shewmaker

If you don’t understand the details of your business you are going to fail.

- Jeff Bezos

Anyone would fight for things that matter, true heroes take their personal honor so seriously they will fight for things that don’t matter

- Peter Thiel

Movies can and do have tremendous influence in shaping young lives in the realm of entertainment towards the ideals and objectives of normal adulthood.

- Walt Disney

You have in the U.S. around two million new diagnoses of cancer a year, and 13 million survivors, so you have about 10,000 patients that require analysis every day. That’s about five petabytes that need to be transmitted and computed on a daily basis.

- Patrick Soon-Shiong

Management by objective works – if you know the objectives. Ninety percent of the time you don’t.

- Peter Drucker

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