Being nice to people is just 20% of providing good customer service. The important part is designing systems that allow you to do the job right the first time. All the smiles in the world arent going to help you if your product or service is not what the customer wants. –
- Service Profit Chain
Notable Quotables
We’ve seen a massive attack on the freedom of the web. Governments are realizing the power of this medium to organize people and they are trying to clamp down across the world, not just in places like China and North Korea; we’re seeing bills in the United States, in Italy, all across the world.
- Sergey Brin
Men like a ref decision because they just want to get back to the game.
- Jerry Seinfeld
The most important aspect of my personality as far as determining my success goes; has been my questioning conventional wisdom, doubting experts and questioning authority. While that can be painful in your relationships with your parents and teachers, it’s enormously useful in life.
- Larry Ellison
When I am myself, I am happy and have a good result.
- Jack Ma
Blue Ribbon Sports of Portland, Oregon. Sorry I’m all out of cards. Boy, does your country ever eat up business cards.
- Phil Knight
It’s not the style of clothes one wears, neither the kind of automobiles one drives, nor the amount of money one has in the bank that counts. These mean nothing. It is simply service that measures success.
- George Washington Carver
If you had to boil down the Wal-Mart system to one single idea, it would porbably be communication, because it is one of the real keys to our success…Communicate, Communicate, Communicate
- Sam Walton
Life’s too short” is repeated often enough to be a cliche, but this time it’s true. You don’t have enough time to be both unhappy and mediocre. It’s not just pointless, it’s painful. Instead of wondering when your next vacation is, maybe you ought to set up a life you don’t need to escape from.
- Seth Godin
When Baby Boomers grow up and write books to explain why one or another individual is successful, they point to the power of a particular individual’s context as determined by chance. But they miss the even bigger social context for their own preferred explanations: a whole generation learned from childhood to overrate the power of chance and underrate the importance of planning. Gladwell at first appears to be making a contrarian critique of the myth of the self-made businessman, but actually his own account encapsulates the conventional view of a generation.
- Peter Thiel
Nevertheless, in the first years of Standard Oil, Rockefeller regularly toured his facilities and was extremely inquisitive and observant, soaking up information and assiduously quizzing plant superintendants. In his pocket, he carried a little red notebook in which he jotted suggestions or improvements and always followed up on them. He knew the terror inspired by the little red book. More than once I have gone to luncheon with a number of our heads of departments and have seen the sweat out of on the foreheads for some of them when that little red notebook was pulled out.
- Ron Chernow
I think the most important thing that I think everyone in America must have is belief that wherever they live, whatever station they have in life, that the American dream is alive and well. I think the fracturing of trust and confidence is in the American dream.
- Howard Schultz
Most people think the future of the world will be defined by globalization, but the truth is that technology matters more.
- Peter Thiel
Trying to read our DNA is like trying to understand software code – with only 90% of the code riddled with errors. It’s very difficult in that case to understand and predict what that software code is going to do.
- Elon Musk
The lesson is that, No. 1, this management has to be at the highest class possible. No. 2, they have to have a succession plan.
- Prince Al Waleed Bin Talal Alsaud
I DECLARE breakthroughs are coming in my life, sudden bursts of God’s goodness. Not a trickle. Not a stream. But a flood of God’s power. A flood of healing. A flood of wisdom. A flood of favor. I am a breakthrough person and I choose to live breakthrough minded. I am expecting God to overwhelm me with His goodness and amaze me with His favor. This is my declaration.
- Joel Olsteen
No matter what any of us has—and how grateful we are for what we have—no one has it all.
- Sheryl Sandberg
Animation can explain whatever the mind of man can conceive. This facility makes it the most versatile and explicit means of communication yet devised for quick mass appreciation.
- Walt Disney
The dove is my emblem…. I want to save and advance human life, not destroy it…. I am proud of the fact that I never invented weapons to kill…
- Thomas Edison
I was lucky to be involved and get to contribute to something that was important, which is empowering people with software.
- Bill Gates
By definition, it is not possible to everyone to be above the average.
- James C. Collins
The first is the result of a decision to act—to do something. This type of mistake is made with incomplete information, as it’s impossible to have all the facts beforehand. This is to be encouraged. Fortune favors the bold. The second is the result of a decision of sloth—to not do something—wherein we refuse to change a bad situation out of fear despite having all the facts. This is how learning experiences become terminal punishments, bad relationships become bad marriages, and poor job choices become lifelong prison sentences.
- Timothy Ferriss
I’m just always looking forwards. I spend very little time, looking backwards.
- Gary Vaynerchuk
Boeing just took $20 billion and 10 years to improve the efficiency of their planes by 10 percent. That’s pretty lame. I have a design in mind for a vertical liftoff supersonic jet that would be a really big improvement.
- Elon Musk
This is the city of dreamers and time and again it’s the place where the greatest dream of all, the American dream, has been tested and has triumphed.
- Michael Bloomberg
I believe Twitter, right now, is just finishing the venture capital phase, getting into a maturity level.
- Prince Al Waleed Bin Talal Alsaud
The first rule of the C.E.O. psychological meltdown is ‘Don’t talk about the psychological meltdown.’
- Ben Horowitz
A Prius is not a true hybrid, really. The current Prius is, like, 2 percent electric. It’s a gasoline car with slightly better mileage.
- Elon Musk
To achieve stable growth, an enterprise must live up to its conviction.
- Cheng Yu-tung
Stories let us lie to ourselves. And those lies satisfy our desires.
- Seth Godin
Maintain ‘baseball cards’ and/or ‘believability matrixes’ for your people. Imagine if you had baseball cards that showed all the performance stats. You could see what they did well and poorly and call on the right people to play the right positions in a very transparent way.
- Ray Dalio
It was much easier to reach a few thousand people who really needed our product than to try to compete for the attention of millions of scattered individuals.
- Peter Thiel
[On his son Matt dying in 2004 in a scuba diving accident] It aged me much faster than anything you can imagine…
- Phil Knight
Time well spent results in more money to spend, more money to save, and more time to vacation.
- Zig Ziglar
A person who never made a mistake never tried anything new.
- Albert Einstein
Woody’s Allen’s great line about relationships. A relationship is like a shark, it either has to move forward or it dies. And that’s true about your company.
- Larry Ellison
In hindsight, I slid into arrogance based upon past success.
- Reed Hastings
I don’t like accidental success. It’s what Bill Gates calls ‘random,’ a term he uses with the opposite of respect.
- Masayoshi Son
I think that the economics of book publishing favor hits with long book runs. You make all your money on the last bunch of books, not the first.
- Seth Godin
Many companies today are reducing hours of full-time people to get under the minimum so they don’t have to pay health care costs. I just shake my head because that’s not going to build long-term value and trust with your people.
- Howard Schultz
I had a feeling once about Mathematics – that I saw it all. Depth beyond depth was revealed to me – the Byss and Abyss. I saw – as one might see the transit of Venus or even the Lord Mayor’s Show – a quantity passing through infinity and changing its sign from plus to minus. I saw exactly why it happened and why the tergiversation was inevitable but it was after dinner and I let it go.
- Winston Churchill
We don’t have the luxury of time. We spend more because of how we live, but it’s important to be with our family and friends.
- Sara Blakely
People talk about consumer confidence, but that is a misleading phrase. There are a number of factors that mean people just have less money. Mortgage rates are at a historic high for many people. The fuel price is another major contributory factor. We don’t see any particular reason why any of that will change for at least another six months or so. We reckon we can grow market share, but that will be through increasing selling space.
- Simon Wolfson
Nobody in the heavens above or on the earth beneath or in the waters under the earth will ever object to your saying: ‘I may be wrong. Let’s examine the facts.
- Dale Carnegie
Unhappy Barnes & Noble filed a lawsuit three days before Amazon’s IPO, claiming that Amazon was unfairly calling itself a “bookstore” when really it was a “book broker”.
- Peter Thiel
Software innovation, like almost every other kind of innovation, requires the ability to collaborate and share ideas with other people, and to sit down and talk with customers and get their feedback and understand their needs.
- Bill Gates
I said a long time ago that Foursquare can make cities better. You have these augmented realities like Foursquare and Twitter and Facebook that provide these virtual nodes and instant feedback from anywhere, adding annotation around a physical places.
- Jack Dorsey
In the 1950s, people welcomed big plans and asked whether they would work. Today a grand plan coming from a schoolteacher would be dismissed as crankery, and a long-range vision coming from anyone more powerful would be derided as hubris. You can still visit the Bay Model in that Sausalito warehouse, but today it’s just a tourist attraction: big plans for the future have become archaic curiosities.
- Peter Thiel
At 25, I was in the audience of my first professional speaker, Bob Bales. His presentation got my attention. I had never seen anyone having so much fun ‘at work’ and getting paid for it!
- Zig Ziglar
Celebrate your successes. Find some humor in your failures
- Sam Walton
Civilization is meant to be easy…
- Jack Dorsey
Harnessing steam power required many innovations, as William Rosen chronicles in the book ‘The Most Powerful Idea in the World.
- Bill Gates
I value self-discipline, but creating systems that make it next to impossible to misbehave is more reliable than self-control.
- Timothy Ferriss
The seed of a bamboo tree is planted, fertilized and watered. Nothing happens for the first year. There´s no sign of growth. Not even a hint. The same thing happens – or doesn´t happen – the second year. And then the third year. The tree is carefully watered and fertilized each year, but nothing shows. No growth. No anything. For eight years it can continue. Eight years! Then – after the eight years of fertilizing and watering have passed, with nothing to show for it – the bamboo tree suddently sprouts and grows thirty feet in three months!
- Zig Ziglar
Linux is a cancer that attaches itself in an intellectual property sense to everything it touches.
- Steve Ballmer
One definition of hope is happy anticipation of something good.
- Joel Olsteen
Oh, I think there are a lot of people who would be buying and selling online today that go up there and they get the information, but then when it comes time to type in their credit card they think twice because they’re not sure about how that might get out and what that might mean for them.
- Bill Gates
Anything that we have to learn to do we learn by the actual doing of it
- Aristotle
You have to believe in what you do in order to get what you want.
- Larry Ellison
The noblest art is that of making others happy.
- P.T. Barnum
This is our commitment to users and the people who use our service, is that Facebook’s a free service. It’s free now. It will always be free. We make money through having advertisements and things like that.
- Mark Zuckerberg
From now on, ending a sentence with a preposition is something up with which I will not put.
- Winston Churchill
Heretics are the new leaders. The ones who challenge the status quo, who get out in front of their tribes, who create movements.
- Seth Godin
Your best days are not behind you. They’re in front of you.
- Joel Olsteen
PRINCIPLE 1 The only way to get the best of an argument is to avoid it. PRINCIPLE 2 Show respect for the other person’s opinions. Never say, You’re wrong.” PRINCIPLE 3 If you are wrong, admit it quickly and emphatically. PRINCIPLE 4 Begin in a friendly way. PRINCIPLE 5 Get the other person saying yes, yes” immediately. PRINCIPLE 6 Let the other person do a great deal of the talking. PRINCIPLE 7 Let the other person feel that the idea.
- Dale Carnegie
We have to find a way to make the aspects of capitalism that serve wealthier people serve poorer people as well.
- Bill Gates
He declared he never stepped in front of the footlights without first saying to himself over and over: I love my audience. I love my audience.
- Dale Carnegie
Security is, I would say, our top priority because for all the exciting things you will be able to do with computers – organizing your lives, staying in touch with people, being creative – if we don’t solve these security problems, then people will hold back.
- Bill Gates
Nike was the great goddess of victory.
- Phil Knight
That’s not a Puma, that’s a Nike. [‘What’s a Nike?’] A new brand.
- Phil Knight
A well spent day brings happy sleep.
- Leonardo da Vinci
I’m getting better. I’m improving. My health is coming back,” those words began to create a new image on the inside. Before long, they started seeing themselves strong, healthy, and whole.
- Joel Olsteen
Security has to happen at the infrastructure.
- John Chambers
If I complain about a traffic jam, I have no one to blame but myself.
- Stephen Wynn
It is theoretically possible to warp spacetime itself, so you’re not actually moving faster than the speed of light, but it’s actually space that’s moving.
- Elon Musk
Law of Clarity – If you can’t explain what you sell to a ten-year old child then you don’t know what you sell.
- Jerry Vass
Do not let what you cannot do interfere with what you can do.
- John Wooden
Respect your parents. What they tell you is true. Hard work, dedication and faith will get you anything. Imagination will drive itself. You can get anything you want, but you have to have faith behind all your ideas. Stick to your goals and have an undying faith.
- Russell Simmons
It’s no fun to protest on an empty stomach.
- Michael Bloomberg
Be fair. You have to be able to see their point of view.
- Michael Levine
Moving first is a tactic, not a goal.
- Peter Thiel
As a group, we feel that our daughters are financially handicapped in comparison to our sons. Men seem to make much more money even within the same occupational categories. That is why most of us would not hesitate to share some of our wealth with our daughters. Our sons, and men in general, have the deck of economic cards stacked in their favor. They should not need subsidies from their parents.
- Thomas J Stanley
In almost every area of human endeavor, the practice improves over time. That hasn’t been the case for teaching.
- Bill Gates
If GM had kept up with technology like the computer industry has, we would all be driving $25 cars that got 1,000 MPG.
- Bill Gates
Practice, practice, PRACTICE in speaking before an audience will tend to remove all fear of audiences, just as practice in swimming will lead to confidence and facility in the water. You must learn to speak by speaking.
- Dale Carnegie
It took 23 years from Abraxane being conceived to us showing now with conclusiveness that it works in pancreatic cancer. We cannot afford as a society to wait another 23 years to make sure that the patients get the right care, at the right time, at the right place.
- Patrick Soon-Shiong
Steve Jobs didn’t really set the direction of my Apple I and Apple II designs but he did the more important part of turning them into a product that would change the world. I don’t deny that.
- Steve Wozniak
Fascinatingly, as companies begin to struggle, the third category always seems to grow much faster than the first. In addition, the sudden wave of “semi-performance-related attrition” usually happens in companies that claim to have a “super-high talent bar.” How do all these superstar employees suddenly go from great to crap?
- Ben Horowitz
You can start right where you stand and apply the habit of going the extra mile by rendering more service and better service than you are now being paid for.
- Napoleon Hill
I am a man of simple tastes easily satisfied with the best.
- Winston Churchill
Market the change; be bold. Remember don’t be a bad ad, be a good one.
- David Novak
Education isn’t a problem until it serves as a buffer rom the world and a refuge from the risk of failure.
- Seth Godin
Not good — great.
- Jack Welch
If you go out looking for friends, you’re going to find they are very scarce. If you go out to be a friend, you’ll find them everywhere.
- Zig Ziglar
Japan’s biggest problems are conservatism and cowardice.
- Tadashi Yanai
I probably have about four or five cups of coffee a day. I make myself an espresso macchiato when I wake, which is a shot of espresso and just a dollop of steamed milk. Then, if I’m going to do some work at home, I would make myself a French press. It’s the best way to make conventional coffee.
- Howard Schultz
We think we’re going to be especially strong in platform where we have our two platform brands: our database brand is the Oracle Database 12c, and our programming language brand is this thing called Java.
- Larry Ellison
Strive to make every person feel special. After all, every person you meet is made in the image of God.
- Joel Olsteen
We certainly employ a lot of immigrants at Fox… and we do not take any consistent anti-immigrant line.
- Rupert Murdoch
I actually think that the economy has got some positives. It’s got the market. It’s got consumer confidence and it’s got banks throwing – I mean central bankers throwing money at it around the world.
- Jack Welch