Creating Magic | Customer Service Magic with Lee Cockerell – Episode 3 – Customer service training from the man who used to manage Disney World, Lee Cockerell – Part 1
Learn about the priorities list of Lee Cockerell in Walt Disney World resort in this episode of business training. Lee Cockerell was the former Executive Vice President Walt Disney World thousand employees, and saw what do you guess every single week. When he talks about employee patience, he talks about 4 levels that he held employees accountable to. The first was safety, must be safe for both employees and guests. Including food checklists and systems in order to people getting sick. The second was that he made sure that people were cordial to guests because it is important that his employees which he calls cast members at Walt Disney World were friendly to the guests.. The third thing was what he calls show, where he needed to make sure that the cleanliness of the resort was world-class for all of the guests coming into the park every single day. If there was a piece of trash lying on the ground, you can be assured that one of the cast members was going to come along and get up. That is that they developed it Walt Disney World resort is why they are number 1 customer service satisfaction companies in the world. Lee Cockerell was fastidious about checklist systems that are necessary in order to create classics. The fourth priority was the efficiency, how productive employees were being worked. He needed to get a massive amount of work done every single day, and make sure that all check this order to achieve the success that the entire company. He was the vice president of operations during this time, which makes wisdom we valuable in this episode in training that Clay Clark, former US small business administration of the year and business coach, examines throughout this training. Be sure to check out more trainings on thrivetimeshow.com
