Creating Magic | Customer Service Magic with Lee Cockerell – Episode 2 – Creating Magic | Online Customer Service Training with Lee Cockerell – Part 2
Have you ever had problems with employees a break check is not actually completed? How do you handle a situation where a checklist was marked completed, but you later found that it was not accurately finished? Lee Cockerell, the former Vice President Walt Disney World resort sits down with her US small business administration of the year business coach Clay Clark to talk about customer service Magic and the checklists that are required to achieve success. If you want to achieve customer service like the Cockerell, and Walt Disney World resort, make sure that you explore this training. Creating checklists is a necessity for a business and achieving time freedom that you are looking for. Every business must be founded on checklists, and not on talent, you want the business to not be dependent on you. Creating time freedom is something that we all work towards, and the Cockerell details the specifics for creating a good checklist. Make sure that you take detailed notes during this training as we get into the hard questions about employee follow-through and consistency in completing their checklist. Lee Cockerell talks about the discussions that you must have every business owner went identifying whether or not. In order for you to have the success that you are looking for, you must be prepared to have conversations that are required to leave. If you enjoyed this training, make sure that you about one hour in person day workshops, or sign up for our one on one coaching program that offers the best best practice systems, graphic design, and web development for your business. Lee Cockerell is a wealth of knowledge to talk about customer service with and management. If you have any questions about customer service and achieving operational excellence, this is going to be a good training for you. Make sure that you continue to stay diligent in executing the checklists and systems that we outlined in this episode, and you too will achieve financial wealth.