Notable Quotables

We’ve fallen into a trap of ever-widening orbits of contact, and there is a total disregard for the present moment.

- Jerry Seinfeld

Building companies involves creating great wealth. If that means I am an oligarch, OK, it’s fine. But if being an oligarch is about buying football clubs, it is not for me.

- Alexei Mordashov

People ask the difference between a leader and a boss. The leader leads, and the boss drives.

- Theodore Roosevelt

There’s a fascinating statistic: One out of every four people in America has visited New York since 9/11. It is astounding. Now, I don’t know how you count it; it’s some people coming multiple times.

- Michael Bloomberg

About the only thing ordinary salespeople agree upon is the idea that you must sell yourself first.

- Jerry Vass

Extraordinary benefits accrue to the tiny minority of people who are able to push just a tiny bit longer than most.

- Seth Godin

Sound managerial decisions are at the very root of their impending fall from industry leadership.

- Clayton M. Christensen

Self-discipline begins with the mastery of your thoughts. If you don’t control what you think you can’t control what you do. Simply, self-discipline enables you to think first and act afterward.

- Napoleon Hill

The choice is between two ways of life: between individual liberty and State domination, between concentration of ownership in the hands of the State and the extension of ownership over the widest number of individuals, between the dead hand of monopoly and the stimulus of competition, between a policy of increasing restraint and a policy of liberating energy and ingenuity, between a policy of levelling down and a policy of opportunity for all to rise upwards from a basic standard.

- Winston Churchill

No one has done a study on this, as far as I can tell, but I think Facebook might be the first place where a large number of people have come out. We didn’t create that – society was generally ready for that. I think this is just part of the general trend that we talked about, about society being more open, and I think that’s good.

- Mark Zuckerberg

Getting over the war was biggest adversity I have ever faced.

- Jack Nadel

You can literally force yourself to be courteous, happy and enthusiastic with every person you meet. After you have forced yourself to be so for a short period of time… the habit takes over.

- Zig Ziglar

ZERO TO ONE EVERY MOMENT IN BUSINESS happens only once. The next Bill Gates will not build an operating system. The next Larry Page or Sergey Brin won’t make a search engine. And the next Mark Zuckerberg won’t create a social network. If you are copying these guys, you aren’t learning from them.

- Peter Thiel

Going from PayPal, I thought: ‘Well, what are some of the other problems that are likely to most affect the future of humanity?’ Not from the perspective, ‘What’s the best way to make money?

- Elon Musk

Sheepwalking I define “sheepwalking” as the outcome of hiring people who have been raised to be obedient and giving them a brain-dead job and enough fear to keep them in line. You’ve probably encountered someone who is sheepwalking. The TSA “screener” who forces a mom to drink from a bottle of breast milk because any other action is not in the manual. A “customer service” rep who will happily reread a company policy six or seven times but never stop to actually consider what the policy means. A marketing executive who buys millions of dollars’ worth of TV time even though she knows it’s not working—she does it because her boss told her to. It’s ironic but not surprising that in our age of increased reliance on new ideas, rapid change, and innovation, sheepwalking is actually on the rise. That’s because we can no longer rely on machines to do the brain-dead stuff. We’ve mechanized what we could mechanize. What’s left is to cost-reduce the manual labor that must be done by a human. So we write manuals and race to the bottom in our search for the cheapest possible labor. And it’s not surprising that when we go to hire that labor, we search for people who have already been trained to be sheepish. Training a student to be sheepish is a lot easier than the alternative. Teaching to the test, ensuring compliant behavior, and using fear as a motivator are the easiest and fastest ways to get a kid through school. So why does it surprise us that we graduate so many sheep? And graduate school? Since the stakes are higher (opportunity cost, tuition, and the job market), students fall back on what they’ve been taught. To be sheep. Well-educated, of course, but compliant nonetheless. And many organizations go out of their way to hire people that color inside the lines, that demonstrate consistency and compliance. And then they give these people jobs where they are managed via fear. Which leads to sheepwalking. (“I might get fired!”) The fault doesn’t lie with the employee, at least not at first. And of course, the pain is often shouldered by both the employee and the customer. Is it less efficient to pursue the alternative? What happens when you build an organization like W. L. Gore and Associates (makers of Gore-Tex) or the Acumen Fund? At first, it seems crazy. There’s too much overhead, there are too many cats to herd, there is too little predictability, and there is way too much noise. Then, over and over, we see something happen. When you hire amazing people and give them freedom, they do amazing stuff. And the sheepwalkers and their bosses just watch and shake their heads, certain that this is just an exception, and that it is way too risky for their industry or their customer base. I was at a Google conference last month, and I spent some time in a room filled with (pretty newly minted) Google sales reps. I talked to a few of them for a while about the state of the industry. And it broke my heart to discover that they were sheepwalking. Just like the receptionist at a company I visited a week later. She acknowledged that the front office is very slow, and that she just sits there, reading romance novels and waiting. And she’s been doing it for two years. Just like the MBA student I met yesterday who is taking a job at a major packaged-goods company…because they offered her a great salary and promised her a well-known brand. She’s going to stay “for just ten years, then have a baby and leave and start my own gig.…” She’ll get really good at running coupons in the Sunday paper, but not particularly good at solving new problems. What a waste. Step one is to give the problem a name. Done. Step two is for anyone who sees themselves in this mirror to realize that you can always stop. You can always claim the career you deserve merely by refusing to walk down the same path as everyone else just because everyone else is already doing it.

- Seth Godin

The dark side clouds everything. Impossible to see the future is.

- Yoda

Don’t romance Wall Street. You don’t want investors who are only concerned about the quarter, or who are working on their exit strategy from day one. You want shareholders to own you forever. If we have no trading at all, I consider that a tremendous accomplishment.

- Warren Buffett

Climate change is a terrible problem, and it absolutely needs to be solved. It deserves to be a huge priority.

- Bill Gates

Should there be cameras everywhere in outdoor streets? My personal view is having cameras in inner cities is a very good thing. In the case of London, petty crime has gone down. They catch terrorists because of it. And if something really bad happens, most of the time you can figure out who did it.

- Bill Gates

In a literal sense, even a private company, of course, cannot do everything that it wants without some discussion with government. As a good corporate citizen, Severstal discussed the idea of a merger with Arcelor with the Russian government.

- Alexei Mordashov

Most information is time-consuming, negative, irrelevant to your goals, and outside of your influence. I challenge you to look at whatever you read or watched today and tell me that it wasn’t at least two of the four. I read the front-page headlines through.

- Timothy Ferriss

Hard times may have held you down, but they will not last forever. When all is said and done, you will be better off than before.

- Joel Olsteen

A false transaction using my own people to buy the flat? I’ll make a bet with you. For every $10,000 you put down, I’ll wager $1 million.

- Lee Shau Kee

The only thing I understand deeply, because in my teens I was thinking about it, and every year of my life, is software. So I’ll never be hands-on on anything except software.

- Bill Gates

If you’re single and you want to get married, put an empty photo album on your table. That’s where you’re going to put your wedding photos. When you see it, you’re moving toward it.

- Joel Olsteen

I remember thinking quite logically that I didn’t want to spoil my children with wealth and so that I would create a foundation, but not knowing exactly what it would focus on.

- Bill Gates

I think it is possible for ordinary people to choose to be extraordinary.

- Elon Musk

One of the most distinguished psychiatrists living, Dr. Carl Jung, says in his book Modern Man in Search of a Soul (*): During the past thirty years, people from all the civilised countries of the earth have consulted me. I have treated many hundreds of patients. Among all my patients in the second half of life-that is to say, over thirty-five-there has not been one whose problem in the last resort was not that of finding a religious outlook on life. It is safe to say that every one of them fell ill because he had lost that which the living religions of every age have given to their followers, and none of them has been really healed who did not regain his religious outlook.

- Dale Carnegie

I probably have traveled and walked into more variety stores than anybody in America.

- Sam Walton

When someone does a small task beautifully, their whole environment is affected by it.

- Jerry Seinfeld

Success is one thing you can’t pay for. You buy it on the installment plan and make payments every day.

- Zig Ziglar

Nonviolence is a powerful and just weapon. which cuts without wounding and ennobles the man who wields it. It is a sword that heals.

- Martin Luther King Jr.

Winning isn’t everything but wanting to win is.

- Zig Ziglar

I believe that every single event in life happens in an opportunity to choose love over fear.

- Oprah Winfrey

The basic principle is I command, and my employees carry it out immediately.

- Wang Jianlin

The job is what you do when you are told what to do. The job is showing up at the factory, following instructions, meeting spec, and being managed.Someone can always do your job a little better or faster or cheaper than you can.The job might be difficult, it might require skill, but it’s a job.Your art is what you do when no one can tell you exactly how to do it. Your art is the act of taking personal responsibility, challenging the status quo, and changing people.I call the process of doing your art ‘the work.’ It’s possible to have a job and do the work, too. In fact, that’s how you become a linchpin.The job is not the work.

- Seth Godin

Instead of condemning people, let’s try to understand them. Let’s try to figure out why they do what they do. That’s a lot more profitable and intriguing than criticism; and it breeds sympathy, tolerance and kindness. To know all is to forgive all.

- Dale Carnegie

You have to keep your goal in mind and never lose sight of it. I envisioned myself winning the heavyweight title for ten years before I actually captured it. If you’re not driven to do your best, you’ll never reach the level of excellence in your life.

- George Foreman

Twitter was around communication and visualizing what was happening in the world in real-time. Square was allowing everyone to accept the form of payment people have in their pocket today, which is a credit card.

- Jack Dorsey

We simply attempt to be fearful when others are greedy and to be greedy only when others are fearful.

- Warren Buffett

A good idea is never lost. Even though its originator or possessor may die without publicizing it, it will someday be reborn in the mind of another….

- Thomas Edison

War metaphors invade our everyday business language: we use headhunters to build up a sales force that will enable us to take a captive market and make a killing. But really it’s competition, not business, that is like war:

- Peter Thiel

Whatever your life’s work is, do it well. A man should do his job so well that the living, the dead, and the unborn could do it no better.

- Martin Luther King Jr.

Should surveillance be usable for petty crimes like jaywalking or minor drug possession? Or is there a higher threshold for certain information? Those aren’t easy questions.

- Bill Gates

Nobody is so miserable as he who longs to be somebody and something other than the person he is in body and mind.

- Dale Carnegie

Even though people are under economic pressure, they still want to support those brands with values that are compatible with their own.

- Howard Schultz

While the uncertainties that the economic climate holds are a challenge for all companies, we are confident that by drawing from the strengths of our people, as well as on our core values of quality, initiative, trust and creativity, we will maintain our focus and strategic direction.

- Cheng Yu-tung

The work relationship has to be based on mutual respect. Psychological despotism is basically contemptuous—far more contemptuous than the traditional Theory X. It does not assume that people are lazy and resist work, but it assumes that the manager is healthy while everybody else is sick. It assumes that the manager is strong while everybody else is weak. It assumes that the manager knows while everybody else is ignorant. It assumes that the manager is right, whereas everybody else is stupid. These are the assumptions of foolish arrogance.

- Peter Drucker

For me, privacy and security are really important. We think about it in terms of both: You can’t have privacy without security.

- Larry Page

If I do you a favor you will reciprocate even in greater measure if possible. Through the proper use of this law / can get you to do whatever I wish you to do. If I wish you to dislike me and to lend your influence toward damaging me, I can accomplish this result by inflicting upon you the sort of treatment that I want you to inflict upon me through retaliation.

- Napoleon Hill

When Steve Jobs was at NeXT, he was really getting his head together and taking control and becoming the person that, when he came back to Apple, you know, he was ready to really run the company and keep control of things and watch what was being done and develop new products secretly that were really incredibly great.

- Steve Wozniak

What is the use of living, if it be not to strive for noble causes and to make this muddled world a better place for those who will live in it after we are gone? How else can we put ourselves in harmonious relation with the great verities and consolations of the infinite and the eternal? And I avow my faith that we are marching towards better days. Humanity will not be cast down. We are going on swinging bravely forward along the grand high road and already behind the distant mountains is the promise of the sun.

- Winston Churchill

Now everyone takes it for granted that you can look up movie reviews, track locations, and order stuff online. I wish there was a way we could take it away from people for a day so they could remember what it was like without it.

- Bill Gates

With a population of more than 600 million people, an emerging middle class that is driving strong consumption, and a robust and resilient economy, Southeast Asia presents a compelling growth opportunity for Starbucks.

- Howard Schultz

If I wish to compose or write or pray or preach well, I must be angry. Then all the blood in my veins is stirred, and my understanding is sharpened.

- Martin Luther King Jr.

Some people don’t like change, but you need to embrace change if the alternative is disaster.

- Elon Musk

We knew that Lyft was going to raise a ton of money. And we are going [to their investors], Just so you know, we’re going to be fund-raising after this, so before you decide whether you want to invest in them, just make sure you know that we are going to be fund-raising immediately after.

- Travis Kalanick

The Center for Disease Control started out as the malaria war control board based in Atlanta. Partly because the head of Coke had some people out to his plantation, and they got infected with malaria, and partly ’cause all the military recruits were coming down and having a higher fatality rate from malaria while training than in the field.

- Bill Gates

I think it’s fair to say that personal computers have become the most empowering tool we’ve ever created. They’re tools of communication, they’re tools of creativity, and they can be shaped by their user.

- Bill Gates

The one essential character trait of any leader is personal integrity.

- David Novak

Work like hell. I mean you just have to put in 80 to 100 hour weeks every week. [This] improves the odds of success. If other people are putting in 40 hour work weeks and you’re putting in 100 hour work weeks, then even if you’re doing the same thing you know that… you will achieve in 4 months what it takes them a year to achieve.

- Elon Musk

We don’t know exactly how it will work. Advertisers want greater access, better accountability.

- Sergey Brin

As I have heard said, a person’s success in life can usually be measured by the number of uncomfortable conversations he or she is willing to have. Resolve to do one thing every day that you fear. I got into this habit by attempting to contact celebrities and famous businesspeople for advice.

- Timothy Ferriss

Abundance and scarcity In a society where value is created by the manufacture of goods or the allocation of limited resources, it’s not a surprise that organizations seek scarcity. We hesitate to share, because if I give you this, then I don’t have it any more. We erect barriers and create rules to make it difficult for some people to have access to these limited resources. While we don’t set out to become miserly, it’s an economic instinct, because what’s yours is no long mine. Even though we give lip service to sharing when kids show up for kindergarten classes, most of school is organized around the same ideas. We rank students, we cut players from the roster, we grade on a curve. Success, we teach, is scarce. Our new economy, though, is based on abundance, the abundance that comes from ideas and access. If I benefit when everyone knows my idea, then the more people I give the idea to, the better we all do. If I benefit when I earn a reputation leading, connecting and creating positive change, then I’ll benefit if I can offer these insights to anyone who can benefit from them. With an abundance mindset, we intentionally create goods that can be shared. It’s not based on our traditional factory-based economy, but it works now (in fact, it’s just about all that works)… engaging with the mesh, building communities that benefit from sharing resources instead of destroying them is a strategy that scales. With an abundance mindset, we create ideas and services that do better when people share.

- Seth Godin

Good habits are as addictive as bad habits, and a lot more rewarding.

- Harvey Mackay

Amazon made its first 10x improvement in a particularly visible way: they offered at least 10 times as many books as any other bookstore.

- Peter Thiel

Don’t sling mud at others or soon you will find yourself in a deeper hole than when you started.

- Clay Clark

Money isn’t everything , but it’s right up there with oxygen.

- Zig Ziglar

Headlines, in a way, are what mislead you because bad news is a headline, and gradual improvement is not.

- Bill Gates

That old law about ‘an eye for an eye’ leaves everybody blind. The time is always right to do the right thing.

- Martin Luther King Jr.

People can get information – on entertainment, politics, finance – much easier than before. That will change the way people do business, the way people live.

- Robin Li

Dost thou love life? Then do not squander time, for that is the stuff life is made of.

- Benjamin Franklin

The indefiniteness of finance can be bizarre. Think about what happens when successful entrepreneurs sell their company. What do they do with the money? In a financialized world, it unfolds like this: • The founders don’t know what to do with it, so they give it to a large bank. • The bankers don’t know what to do with it.

- Peter Thiel

The bigger your list, the greater your options. That doesn’t mean you contact everyone on your list each time you send out a press release. You pick and choose who gets what, and block out long-term strategy as you go.

- Michael Levine

Sometimes the road less traveled is less traveled for a reason.

- Jerry Seinfeld

There are a terrible lot of lies going around the world, and the worst of it is half of them are true.

- Winston Churchill

I don’t want to just preach to the church. I feel like I have a broader message.

- Joel Olsteen

Now at this very moment I knew that the United States was in the war, up to the neck and in to the death. So we had won after all! … How long the war would last or in what fashion it would end no man could tell, nor did I at this moment care … We should not be wiped out. Our history would not come to an end … Hitler’s fate was sealed. Mussolini’s fate was sealed. As for the Japanese, they would be ground to a powder. All the rest was merely the proper application of overwhelming force.

- Winston Churchill

They need to avoid coming at us head-on, and do their own thing better than we do ours. It doesn’t make any sense to try to underprice Walmart on something like toothpaste. That’s not what they customer is looking to a small store for anyway. Most independents are best off, I think, doing what I prided myself on doing for many years as a storekeeper, getting out front on the door and meeting everyone of the customers. Let them know how much you appreciate them, and that register yourself. That little personal touch is so important for an independent merchant because no matter how hard Walmart tries to duplicate, ad we try awfully hard, we can’t really do it.

- Sam Walton

Rich people have small TVs and big libraries, and poor people have small libraries and big TVs.

- Zig Ziglar

I do think – as self-serving as it sounds – that I was the right person, given the very, very strong headwind we had from the economy and our own issues, to come back and rewrite the future of the company.

- Howard Schultz

Learning to be a CEO through classroom training would be like learning to be an NFL quarterback through classroom training.

- Ben Horowitz

One who works their tail off because they hate working for other people so much, but who has no concept of what they are doing and who justifies their poverty when anyone more successful gives them advice by saying their business is different.

- Clay Clark

Civilization had too many rules for me, so I did my best to rewrite them.

- Bill Cosby

There is a kind of intolerant spirit now abroad which arises out of the growing power of party and other machinery — a spirit which resents individual opinion, which clamours for uniformity and political Test Acts.

- Winston Churchill

According to Ethiopian custom, parents wait to name a baby because children often die in the first weeks of life.

- Bill Gates

Look, we live in a very dangerous world. We know there are people who want to take away our freedoms. New Yorkers probably know that as much if not more than anybody else after the terrible tragedy of 9/11.

- Michael Bloomberg

I’ve found reporters, editors, and producers to be an engaging lot overall, naturally curious and ever on the prowl for good stories.

- Michael Levine

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