Notable Quotables

I’m trying to change the culture in New York City, that’s hard enough!

- Michael Bloomberg

In America, when you bring an idea to market, you usually have several months before competition pops up, allowing you to capture significant market share. In China, you can have hundreds of competitors within the first hours of going live. Ideas are not important in China – execution is.

- Ma Huateng

Whatever you have, you must either use or lose.

- Henry Ford

It’s lonely at the top. Ninety-nine percent of people in the world are convinced they are incapable of achieving great things, so they aim for the mediocre. The level of competition is thus fiercest for ‘realistic’ goals, paradoxically making them the most time and energy-consuming.

- Timothy Ferriss

Baldwin thought Europe was a bore, and Chamberlain thought it was only a greater Birmingham.

- Winston Churchill

Sometimes adversity is what you need to face in order to become successful.

- Zig Ziglar

People talk about consumer confidence, but that is a misleading phrase. There are a number of factors that mean people just have less money. Mortgage rates are at a historic high for many people. The fuel price is another major contributory factor. We don’t see any particular reason why any of that will change for at least another six months or so. We reckon we can grow market share, but that will be through increasing selling space.

- Simon Wolfson

Entrepreneurs are always biased to understate the scale of competition, but that is the biggest mistake a startup can make.

- Peter Thiel

What we fear doing most is usually what we most need to do. As I have heard said, a person’s success in life can usually be measured by the number of uncomfortable conversations he or she is willing to have. Resolve to do one thing every day that you fear.

- Timothy Ferriss

You may encounter many defeats, but you must not be defeated. In fact, it may be necessary to encounter the defeats, so you can know who you are, what you can rise from, how you can still come out of it.

- Maya Angelou

For some reason I get this key position of being one of two people that started the company that started the revolution.

- Steve Wozniak

When you’re a carpenter making a beautiful chest of drawers, you’re not going to use a piece of plywood on the back, even though it faces the wall and nobody will see it. You’ll know it’s there, so you’re going to use a beautiful piece of wood on the back. For you to sleep well at night, the aesthetic, the quality, has to be carried all the way through.

- Steve Jobs

In those days he was wiser than he is now, he used to frequently take my advice.

- Winston Churchill

The abundance mindset makes it easier to be graceful.

- Seth Godin

Where is the love that will overlook a person’s faults?

- Joel Olsteen

You want your customers to value your service.

- Jeff Bezos

Size matters not. Look at me. Judge me by my size, do you? Hmm? Hmm. And well you should not. For my ally is the Force, and a powerful ally it is. Life creates it, makes it grow. Its energy surrounds us and binds us. Luminous beings are we, not this crude matter. You must feel the Force around you; here, between you, me, the tree, the rock, everywhere, yes. Even between the land and the ship.

- Yoda

I often see teams that maniacally focus on their metrics around customer acquisition and retention. This usually works well for customer acquisition, but not so well for retention. Why? For many products, metrics often describe the customer acquisition goal in enough detail to provide sufficient management guidance. In contrast, the metrics for customer retention do not provide enough color to be a complete management tool. As a result, many young companies overemphasize retention metrics and do not spend enough time going deep enough on the actual user experience. This generally results in a frantic numbers chase that does not end in a great product.

- Ben Horowitz

We shall go on to the end. We shall fight on the seas and oceans, we shall defend our island, whatever the cost may be. We shall fight on the beaches, we shall fight on the landing grounds, we shall fight in the fields and in the streets, we shall fight in the hills; we shall never surrender.

- Winston Churchill

This is a perverse thing, personally, but I would rather be in the cycle where people are underestimating us. It gives us the latitude to go out and make big bets that excite and amaze people.

- Mark Zuckerberg

I don’t think of work as work and play as play. It’s all living.

- Richard Branson

London, a city where creativity and innovation have always flourished, provides a significant home for Starbucks and a significant gateway into Europe.

- Howard Schultz

God created every one of us to be successful. Before the foundation of the world, He laid out an exact plan for our lives. And in this plan He has moments of favor that will come across our path. These moments are not ordinary. They are destiny-altering moments.

- Joel Olsteen

The interesting thing about cloud computing is that we’ve redefined cloud computing to include everything that we already do. … The computer industry is the only industry that is more fashion-driven than women’s fashion. Maybe I’m an idiot, but I have no idea what anyone is talking about. What is it? It’s complete gibberish. It’s insane. When is this idiocy going to stop?

- Larry Ellison

The problem we have with America is that you come over here and want to make a deal. We meet you and want to form a relationship from which we can make a deal. We meet you and want to form a relationship from which we can make many deals. Most importantly and the basis of everything is that we have a relationship where we honor and trust each other.

- Akio Morita

Information technology and business are becoming inextricably interwoven. I don’t think anybody can talk meaningfully about one without the talking about the other.

- Bill Gates

…The greatest shortage in our society is an instinct to produce. To create solutions and hustle them out the door. To touch the humanity inside and connect to the humans in the marketplace.

- Seth Godin

Just like Mark Snider told the Board of Elections within a couple hours of when he first became aware of it… first of all, Mike and I didn’t even know anything about this till March 16, … Second of all, nobody benefited from this in any way, shape or form whatsoever.

- Michael Ward

The Benefits are about the Buyer’s stuff – what your products or services do for Buyers. Do the Benefits make them feel better about life – give them power; make them sexier, prettier, richer, more comfortable or secure, smarter, more competitive? Do they save time, money, fear or hassle?

- Jerry Vass

The most valuable thing you can make is a mistake- you can’t learn anything from being perfect.

- Adam Osborne

We have a big opportunity in China. We think the number of stores here can rival the number in North America.

- Howard Schultz

Any product that needs a manual to work is broken.

- Elon Musk

I’ve got to keep breathing. It’ll be my worst business mistake if I don’t.

- Steve Martin

Thank you is probably the most important thing that a leader can say.

- David Novak

In any new business, someone has to have a vision. You are as good as the people around you. Don’t try to be all things to all people. Identify your core community and go from there. Nothing happens the way it’s supposed to. In my experience it often takes as long as five years to make a business work. Partners can fail you. Staff may not execute properly. You could be too far ahead of the market. SO you have to be willing to hand in there and make it happen. From the founding of Phat Farm in 1992 until 1997, I lost money. By my account, I experienced $10 million in losses. But today Phat Farm is visible, it is imitated and it generates hundreds of millions of dollars. It took time, but good ideas often do need time to take off. Being an entrepreneur requires instinct, fortitude and the ability to accept that the world does not run on your schedule. Sometimes you just have to believe.

- Russell Simmons

I have not failed. I’ve just found 10,000 ways that won’t work.

- Thomas Edison

In 1973 when the Hong Kong stock market witnessed an unprecedented slump with the Hang Seng Index plunging by over 90% in a year, the Group built the New World Centre in Tsim Sha Tsui, Hong Kong through the acquisition of Holt’s Wharf. In doing so we broke the dominance of the UK-based conglomerates and, as if [being given] a shot in the arm, initiated the course of weaving the companies with Chinese capital into the economic fabric of Hong Kong.

- Cheng Yu-tung

It’s too easy, as a team grows, to put up with a few B players, and they then attract a few more B players, and soon you will even have some C players. A players like to work only with other A players, which means you can’t indulge B players.

- Steve Jobs

I’d always try to remind managers at every level that they had to share my passion for developing people.

- Jack Welch

Don’t treat your customers like a bunch of purses and wallets.

- Chris Brogan

A definite pessimist believes the future can be known, but since it will be bleak, he must prepare for it. Perhaps surprisingly, China is probably the most definitely pessimistic place in the world today.

- Peter Thiel

Fascinatingly, as companies begin to struggle, the third category always seems to grow much faster than the first. In addition, the sudden wave of “semi-performance-related attrition” usually happens in companies that claim to have a “super-high talent bar.” How do all these superstar employees suddenly go from great to crap?

- Ben Horowitz

Accept the fact that we have to treat almost anybody as a volunteer.

- Peter Drucker

The more you complain about your problems, the more problems you will have to complain about.

- Zig Ziglar

I’ve come too far to stop now. I may be knocked down, but I’m not knocked out. I’m going to get back up again. I know I’m a victor, not a victim.

- Joel Olsteen

I am optimistic that we can achieve a better future. It’s not true that the Philippines is a hopeless case.

- Henry Sy

You know, people talk about this being an uncertain time. You know, all time is uncertain. I mean, it was uncertain back in – in 2007, we just didn’t know it was uncertain. It was – uncertain on September 10th, 2001. It was uncertain on October 18th, 1987, you just didn’t know it.

- Warren Buffett

I believe it’s important that we use names of endearment that reflect a special feeling for the individual involved.

- Zig Ziglar

I think my greatest moment in business was when the first Southwest airplane arrived after four years of litigation, and I walked up to it and I kissed that baby on the lips and I cried.

- Herb Kelleher

Nearly all men can stand adversity, but if you want to test a man’s character, give him power.

- Abraham Lincoln

Takings were down by 25 per cent as a result of the security scares following the London bombings.

- Michael Ward

If you’re interested in ‘balancing’ work and pleasure, stop trying to balance them. Instead make your work more pleasurable.

- Donald Trump

In fact, when I look at it today, I realize that so much of what we did in the beginning was really poorly done. But we managed to sell our merchandise as low as we possibly could, and that kept us right-side-up for the first 10 years – that and consistently improving sales in these smaller markets by buildling up our relationship with the customers. The ideas was simple: when customers thought of Wal-Mart, they should think of low prices and satisfaction guaranteed.

- Sam Walton

I was lucky to be involved and get to contribute to something that was important, which is empowering people with software.

- Bill Gates

We hold nearly 20 percent of our household’s wealth in transaction securities such as publicly traded stocks and mutual funds. But we rarely sell our equity investments. We hold even more in our pension plans. On average, 21 percent of our household’s wealth is in our private businesses.

- Thomas J Stanley

We live in a culture that relishes tearing others down. It’s ultimately more fulfilling, though, to help people reach their goals. Instead of feeling jealous, remember: If God did it for them, He can do it for you.

- Joel Olsteen

Wal-Mart’s leaders had obviously made a point of educating and informing everyone at all levels about all aspects of the company, and that shows a real respect for their people.

- David Novak

When you’re a catalyst for change, you make enemies – and I’m proud of the ones I’ve got.

- Rupert Murdoch

Venture-backed companies create 11% of all private sector jobs. They generate annual revenues equivalent to an astounding 21% of GDP.

- Peter Thiel

The interesting products out on the Internet today are not building new technologies. They’re combining technologies. Instagram, for instance: Photos plus geolocation plus filters. Foursquare: restaurant reviews plus check-ins plus geo.

- Jack Dorsey

Great organizations demand a high level of commitment by the people involved.

- Bill Gates

I believe that God breathed life into every person and that every person is made in the image of God and you have accept them as they are, on their journey. I’m not here to preach hate or push people down.

- Joel Olsteen

This marks the eighth consecutive quarter of year-over-year top-line growth for Cisco.

- John Chambers

The people who are the best in the world specialize at getting really good at the questions they don’t know.

- Seth Godin

Me and my dad are the biggest promoters of an estate tax in the US. It’s not a popular position.

- Bill Gates

The hazards of imitative competition may partially explain why individuals with an Asperger’s-like social ineptitude seem to be at an advantage in Silicon Valley today.

- Peter Thiel

If you’ll dare to take your mind off your troubles, get your mind off your own needs and, instead, seek to be a blessing to other people, God will do more for you than you could even ask or think.

- Joel Olsteen

I have always regarded Paine as one of the greatest of all Americans. Never have we had a sounder intelligence in this republic … It was my good fortune to encounter Thomas Paine’s works in my boyhood … it was, indeed, a revelation to me to read that great thinker’s views on political and theological subjects. Paine educated me, then, about many matters of which I had never before thought. I remember, very vividly, the flash of enlightenment that shone from Paine’s writings, and I recall thinking, at that time, ‘What a pity these works are not today the schoolbooks for all children!’ My interest in Paine was not satisfied by my first reading of his works. I went back to them time and again, just as I have done since my boyhood days.

- Thomas Edison

Every moment in business happens only once. The next Bill Gates will not build an operating system. The next Larry Page or Sergey Brin won’t make a search engine. And the next Mark Zuckerberg won’t create a social network. If you are copying these guys, you aren’t learning from them.

- Peter Thiel

The Net is not television. It is the finest direct-marketing mechanism in the history of mankind. It is direct mail with free stamps, and it allows you to create richer and deeper relationships than you’ve ever been able to create before.

- Seth Godin

It’s difficult for any single company to develop all the applications and services.

- Ma Huateng

Instead of condemning people, let’s try to understand them. Let’s try to figure out why they do what they do. That’s a lot more profitable and intriguing than criticism; and it breeds sympathy, tolerance and kindness. To know all is to forgive all.

- Dale Carnegie

Let’s not allow ourselves to be upset by small things we should despise and forget. Remember Life is too short to be little.

- Dale Carnegie

Most companies that are great at something – like AOL dialup or Borders bookstores – do not become great at new things people want (streaming for us) because they are afraid to hurt their initial business.

- Reed Hastings

The government used to be able to coordinate complex solutions to problems like atomic weaponry and lunar exploration. But today, after 40 years of indefinite creep, the government mainly just provides insurance; our solutions to big problems are Medicare, Social Security, and a dizzying array of other transfer payment programs. It’s no surprise that entitlement spending has eclipsed discretionary spending every year since 1975. To increase discretionary spending we’d need definite plans to solve specific problems. But according to the indefinite logic of entitlement spending, we can make things better just by sending out more checks.

- Peter Thiel

If humanity doesn’t land on Mars in my lifetime, I would be very disappointed.

- Elon Musk

You have to manage money. Particularly with market economies. You may have a great product, but if your bottom line goes bust, then that’s it.

- Mukesh Ambani

People are the key to success or extraordinary success.

- Azim Premji

Perfect is an illusion, one that was created to maintain the status quo. The Six Sigma charade is largely about hiding from change, because change is never perfect. Change means reinvention, and until something is reinvented, we have no idea what the spec is.

- Seth Godin

You probably can’t be the Google of 2014 in terms of compensation or perks, but you can be like the Google of 1999 if you already have good answers about your mission and team.

- Peter Thiel

A business that makes nothing but money is a poor business.

- Henry Ford

Sometimes an organization doesn’t need a solution. It just needs clarity.

- Ben Horowitz

It has been said that democracy is the worst form of government except all the others that have been tried.

- Winston Churchill

STARTUP THINKING New technology tends to come from new ventures—startups. From the Founding Fathers in politics to the Royal Society in science to Fairchild Semiconductor’s “traitorous eight” in business, small groups of people bound together by a sense of mission have changed the world for the better. The easiest explanation for this is negative: it’s hard to develop new things in big organizations, and it’s even harder to do it by yourself. Bureaucratic hierarchies move slowly, and entrenched interests shy away from risk. In the most dysfunctional organizations, signaling that work is being done becomes a better strategy for career advancement than actually doing work (if this describes your company, you should quit now). At the other extreme, a lone genius might create a classic work of art or literature, but he could never create an entire industry. Startups operate on the principle that you need to work with other people to get stuff done, but you also need to stay small enough so that you actually can. Positively defined, a startup is the largest group of people you can convince of a plan to build a different future. A new company’s most important strength is new thinking: even more important than nimbleness, small size affords space to think. This book is about the questions you must ask and answer to succeed in the business of doing new things: what follows is not a manual or a record of knowledge but an exercise in thinking. Because that is what a startup has to do: question received ideas and rethink business from scratch.

- Peter Thiel

Those convinced against their will are of the same opinion still.

- Dale Carnegie

This is like the Six Sigma approach to quality. Six Sigma refers to the quest for continuous improvement, ultimately leading to 3.4 defects per million units. The problem is that once you’re heading down this road, there’s no room left for amazing improvements and remarkable innovations. Either you rolled ten strikes or you didn’t. Organizations that earn dramatic success always do it in markets where asymptotes don’t exist, or where they can be shattered. If you could figure out how to bowl 320, that would be amazing. Until that happens, pick a different sport if you want to be a linchpin.

- Seth Godin

The moral systems of religion, I think, are super important.

- Bill Gates

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