Frank Wells 1888 instruction to his agents: The most polite and gentlemanly treatment of all customers, however insignificant in their business, is insisted upon. Proper respect must be shown to all – let them be men, women or children, rich or poor, white or black – it must not be forgotten, that the company is dependent on these people for its business.
- Frank Wells
Notable Quotables
The worst day of a man’s life is when he sits down and begins thinking about how he can get something for nothing.
- Thomas Jefferson
Level 5 leaders are a study in duality: modest and willful, humble and fearless.
- James C. Collins
The longer you look back, the farther you can look forward.
- Winston Churchill
Regardless of what position people originally took, once the decision is made, everyone supports it. That’s why it is critical that no one hold anything back during the discussion.
- Patrick M. Lencioni
I’m not speaking defeat into my future. I’m not speaking failure over my life. I will turn it around and speak favor into my future. I will declare, I’m blessed. I’m strong. I’m healthy. This will be a great year.” When you do that, you are blessing your future.
- Joel Olsteen
I wanted to be a sailor, I wanted to sail the world, to navigate it.
- Jack Dorsey
By swallowing evil word unsaid noone has ever yet harmed his stomach.
- Winston Churchill
One of the things I say to people is: Imagine if we succeeded.
- Ben Horowitz
I love great music and art, but I think ‘cubist’ songs and paintings are hideous.
- Thomas Edison
The three things that are most essential to achievement are common sense, hard work and stick-to-it-iv-ness…..
- Thomas Edison
E – Executions, how to get things done
- Jack Welch
It takes a leader to create momentum. Followers catch it. And managers are able to continue it once it has begun. But creating it requires someone who can motivate others, not who needs to be motivated. Harry Truman once said, If you can’t stand the heat, get out of the kitchen. But for leaders, that statement should be changed to, If you can’t make some heat, get out of the kitchen.
- John Maxwell
Time well spent results in more money to spend, more money to save, and more time to vacation.
- Zig Ziglar
If I had asked people what they wanted, they would have said ‘faster horses.’
- Henry Ford
If you and I go around grumbling about ingratitude, who is to blame? Is it human nature—or is it our ignorance of human nature? Let’s not expect gratitude. Then, if we get some occasionally, it will come as a delightful surprise. If we don’t get it, we won’t be disturbed. Here is the first point I am trying to make in this chapter: It is natural for people to forget to be grateful; so, if we go around expecting gratitude, we are headed straight for a lot of heartaches.
- Dale Carnegie
Remember, man does not live on bread alone: sometimes he needs a little buttering up.
- John C. Maxwell
There’s no substitute for a full-time dad. Dads who are fully engaged with their kids overwhelmingly tend to produce children who believe in themselves and live full lives.
- Tony Dungy
Think about how Google talks about its business. It certainly doesn’t claim to be a monopoly.
- Peter Thiel
Time management is an oxymoron. Time is beyond our control, and the clock keeps ticking regardless of how we lead our lives. Priority management is the answer to maximizing the time we have.
- John C. Maxwell
The Center for Disease Control started out as the malaria war control board based in Atlanta. Partly because the head of Coke had some people out to his plantation, and they got infected with malaria, and partly ’cause all the military recruits were coming down and having a higher fatality rate from malaria while training than in the field.
- Bill Gates
There’s no reason in 2014, to do shit you hate. NONE.
- Gary Vaynerchuk
There’s never been a doctor who served many patients who, despite their best efforts, did not lose some of them to death. But they understood that was part of life itself.
- Zig Ziglar
If you always do what you’ve always done, you’re always going to get what you’ve always gotten.
- Zig Ziglar
Simon received the Nobel Prize in 1978 for his contribution to organizational decision making: It is impossible to have perfect and complete information at any given time to make a decision.
- Timothy Ferriss
Sometimes I say ‘Go to Joe’s Diner’ and [Siri] doesn’t know where Joe’s Diner is. And very often usually I find out that Android does.
- Steve Wozniak
The Law of Crappy People states: For any title level in a large organization, the talent on that level will eventually converge to the crappiest person with the title.
- Ben Horowitz
None of Us is as Good as All of Us.
- Ray Kroc
In terms of doing work and in terms of learning and evolving as a person, you just grow more when you get more people’s perspectives… I really try and live the mission of the company and… keep everything else in my life extremely simple.
- Mark Zuckerberg
I’m so optimistic, I’d go after Moby Dick in a rowboat and take the tartar sauce with me.
- Zig Ziglar
However old or young, have a mindset that enables us to capture all the opportunities that changes in the world are bringing to us.
- Cheng Yu-tung
Entrepreneurs must think in specifics with laser-like precision.
- Jack Nadel
Most people want to avoid pain, and discipline is usually painful.
- John C. Maxwell
I want the entire smartphone, the entire Internet, on my wrist.
- Steve Wozniak
I saw them before you were born. I came here first in 1900. [Reporter: “Do they look the same?”] Well, the principle seems the same. The water still keeps falling over. 1943, NIAGARA FALLS.
- Winston Churchill
I don’t feel under-taxed in any way at all.
- Jack Welch
I’m not afraid to call a wine that tastes like Skittles or green peppers mixed with orange marmalade. I’ll say, ‘It tastes like chicken.’ I mean, that’s not what people think of when they think of wine, but that’s what it tastes like to me and it hits home.
- Gary Vaynerchuk
The order for the seats amounted to $90,000. Who do you suppose got the order—James Adamson or one of his competitors? From the time of this story until Mr. Eastman’s death.
- Dale Carnegie
Getting things straight in your head is a major achievement because there’s so much clutter out there. You’ve got to push aside the static to really hear the music.
- Stephen Wynn
That was annoying but not entirely unexpected. It’s not a huge shock, given what’s going on down there.
- Ed Clark
If you are deliberately trying to create a future that feels safe, you will willfully ignore the future that is likely.
- Seth Godin
Although personally I am quite content with existing explosives, I feel we must not stand in the path of improvement.
- Winston Churchill
Unfortunately, there seems to be far more opportunity out there than ability…. We should remember that good fortune often happens when opportunity meets with preparation.
- Thomas Edison
We must use time creatively.
- Martin Luther King Jr.
The first question which the priest and the Levite asked was: ‘If I stop to help this man, what will happen to me?’ But… the good Samaritan reversed the question: ‘If I do not stop to help this man, what will happen to him?’
- Martin Luther King Jr.
Everybody says they want to be free. Take the train off the tracks and it’s free-but it can’t go anywhere.
- Zig Ziglar
At your next sales meeting with 20 people, three will take home the money of 17 others. Is it luck, hard work and a great attitude? Or it is persuasive skill – understanding the transactional dynamics of the sales process?
- Jerry Vass
There are only two kinds of employees that I’ve run across in 30 years. There are ones that get results, and ones that make excuses. If you’re in that second camp, you’re not going to like Dish.
- Charles Ergen
Keeping score is for games, not friendships.
- John C. Maxwell
Throughout the 19th century, when there was a laissez-faire mentality and insufficient regulation, you had one crisis after another. Each crisis brought about some reform. That is how central banking developed.
- George Soros
Winning friends begins with friendliness.
- Dale Carnegie
Every day I meet people who have so much to give but have been bullied enough or frightened enough to hold it back. It’s time to stop complying with the system and draw your own map. You have brilliance in you, your contribution is essential, and the art you create is precious. Only you can do it, and you must.
- Seth Godin
A good startup should have the potential for great scale built into its first design.
- Peter Thiel
We have to realize that our lives could be gone in a moment. There are no guarantees that we will be here at this time next year. Learn to live each day to the fullest. Don’t complain. Don’t focus on what’s wrong. Be grateful for the opportunity to experience each day.
- Joel Olsteen
It is crucial that rappers have the chance to express the truth that is in their heart.
- Russell Simmons
Kremlin political intrigues are comparable to a bulldog fight under a rug. An outsider only hears the growling, and when he sees the bones fly out from beneath it is obvious who won.
- Winston Churchill
Wally Amos is the classic example of a man who gets up again and again.
- Zig Ziglar
Of the billionaires I have known, money just brings out the basic traits in them. If they were jerks before they had money, they are simply jerks with a billion dollars.
- Warren Buffett
Entrepreneurs are like visionaries. One of the ways they run forward is by viewing the thing they’re doing as something that’s going to be the whole world.
- Reid Hoffman
When someone shows you who they are, believe them the first time.
- Oprah Winfrey
Put all excuses aside and remember this: YOU are capable.
- Zig Ziglar
A person’s life is over in 50, 100 years. But a company lives on through the people it is composed of, and SoftBank group has to survive even after I’m gone.
- Masayoshi Son
This is no war of chieftains or of princes, of dynasties or national ambition; it is a war of peoples and of causes. There are vast numbers, not only in this Island but in every land, who will render faithful service in this war, but whose names will never be known, whose deeds will never be recorded. This is a War of the Unknown Warriors.
- Winston Churchill
Forty to 60 I would say is your prime. That’s when you know the most, you’ve seen the most, you understand the most, and you still have some physical energy.
- Jerry Seinfeld
Always will I take another step. If that is of no avail I will take another, and yet another. In truth, one step at a time is not too difficult.
- Og Mandino
wouldn’t that person be even more amazing if, instead of telling the time, he or she built a clock that could tell the time forever, even after he or she was dead and gone?
- James C. Collins
A tribe is a group of people connected to one another, connected to a leader, and connected to an idea. For millions of years, human beings have been part of one tribe or another. A group needs only two things to be a tribe: a shared interest and a way to communicate.
- Seth Godin
Positive thinking is more than just a tagline. It changes the way we behave. And I firmly believe that when I am positive, it not only makes me better, but it also makes those around me better.
- Harvey Mackay
Be careful not to compromise what you want most for what you want now.
- Zig Ziglar
Success is not final…Failure is not fatal…it’s the courage to continue that counts.
- Winston Churchill
If people want capital gains taxed more like the highest rate on income, that’s a good discussion. Maybe that’s the way to help close the deficit.
- Bill Gates
I love creating partnerships; I love not having to bear the entire burden of the creative storytelling, and when I have unions like with George Lucas and Peter Jackson, it’s really great; not only do I benefit, but the project is better for it.
- Steven Spielberg
My friend didn’t understand what it means to be in the world, to be present and aware.
- Seth Godin
Last year my wife got a Rolls-Royce.
- Russell Simmons
An individual artist needs only a thousand true fans in her tribe. It’s enough.
- Seth Godin
Art isn’t only a painting; it’s anything that changes someone for the better, any nonanonymous interaction that leads to a human (not simply a commercial) conclusion.
- Seth Godin
Nowadays, anyone who cannot speak English and is incapable of using the Internet is regarded as backward.
- Prince Al Waleed Bin Talal Alsaud
I think any statement about stock prices is always suspect unless it’s made by Warren Buffett.
- Bill Gates
Cuando usted se enfrente a obstáculos de tamaño gigante en su propia vida—desengaños, reveses, cosas que no funcionan—, no se desaliente, pues esa adversidad podría ser precisamente lo que Dios utilizará para ascenderle. Eso podría ser donde usted vea a Dios acelerar el tiempo, y logrará algo que debería haberle tomado toda la vida. Al.
- Joel Olsteen
We will make our products work out of the box.
- Steve Ballmer
Darkness cannot drive out darkness, only light can do that. Hate cannot drive out hate, only love can do that
- Martin Luther King Jr.
We’d love to be involved with the creation of something very special, something quite large and something quite exciting.
- Richard Branson
Blacksmiths sometimes twist a rope tight around the nose of a horse, and by thus inflicting a little pain they distract his attention from the shoeing process. One way to get air out of a glass is to pour in water. Be Absorbed by Your Subject.
- Dale Carnegie
When I first joined the Irvine Company, I realized that less than 11,000 acres were designated as open space in the original master plan, and that just didn’t seem adequate to me. So, I began the lengthy process working with public and community organizations to add more open space.
- Donald Bren
‘We are interested in others when they are interested in us.
- Publilius Syrus
Humor can often be effective and with this style, it’s emphasized. Appeal to the journalist’s heightened sense of the unusual. Stunts, sideshows, ancillary themes are put to work here.
- Michael Levine
The potential financial reward for building the ‘next Windows’ is so great that there will never be a shortage of new technologies seeking to challenge it.
- Bill Gates
You cannot create a piece of art merely for money. Doing it as part of commerce so denudes art of wonder that it ceases to be art.
- Seth Godin
It’s very beautiful over there.
- Thomas Edison
I don’t think we like the precedent of it, and so we’re fighting it. I think we’re right.
- Sergey Brin
I find that a duck’s opinion of me is very much influenced over whether or not I have bread
- Mitch Hedberg
It seems like when I was growing up there was more compromise, wanting to work with each other, and I think all of them – all of the lawmakers – have hearts to do what’s right, and they all are passionate about it.
- Joel Olsteen
To be always intending to make a new and better life but never to find time to set about it is as to put off eating and drinking and sleeping from one day to the next until you’re dead.
- Og Mandino
I think the currency of leadership is transparency. You’ve got to be truthful. I don’t think you should be vulnerable every day, but there are moments where you’ve got to share your soul and conscience with people and show them who you are, and not be afraid of it.
- Howard Schultz
This is like the Six Sigma approach to quality. Six Sigma refers to the quest for continuous improvement, ultimately leading to 3.4 defects per million units. The problem is that once you’re heading down this road, there’s no room left for amazing improvements and remarkable innovations. Either you rolled ten strikes or you didn’t. Organizations that earn dramatic success always do it in markets where asymptotes don’t exist, or where they can be shattered. If you could figure out how to bowl 320, that would be amazing. Until that happens, pick a different sport if you want to be a linchpin.
- Seth Godin
We beat our expectations in the run up to Christmas and this time last year we had particularly high stock levels leading to a bigger clearance.
- Simon Wolfson
We’re taking these steps because of the continuing slowdown in the U.S. economy and initial signs of a slowdown expanding to other parts of the world.
- John Chambers
A business has to be involving, it has to be fun, and it has to exercise your creative instincts.
- Richard Branson
We receive what we believe.
- Joel Olsteen
Capitalism works.
- Michael Bloomberg
