TECHNIQUES IN HANDLING PEOPLE Principle 1—Don’t criticize, condemn or complain. Principle 2—Give honest and sincere appreciation. Principle 3—Arouse in the other person an eager want.
- Dale Carnegie
Notable Quotables
Somebody talked me into writing an autobiography about six or seven years ago. And I said I’d try. We talked into a tape recorder, and after a couple of months, I said, To hell with it. I was so depressed. It was like saying, ‘This is the end.’ I was more interested in what the hell was coming the next day or the next week.
- Rupert Murdoch
I will be liken to the rain drop which washes away the mountain; the ant that devours a tiger; the star which brightens the earth; the slave who builds a pyramid. I will build my castle one brick at a time for I know that small attemps, repeated will complete my undertaking.
- Og Mandino
Facing a market which awaited exploration and development, the Group decided to become a pioneer in its economic reform by taking up the responsibility to engage in the development of the Mainland.
- Cheng Yu-tung
KNOWLEDGE will not attract money, unless it is organized, and intelligently directed, through practical PLANS OF ACTION, to the DEFINITE END of ac- cumulation of money. Lack of understanding of this fact has been the source of confusion to millions of people who falsely believe that knowledge is power. It is nothing of the sort! Knowledge is only potential power. It becomes power only when, and if, it is organized into definite plans of action, and directed to a definite end.
- Napoleon Hill
If You Want to Gather Honey, Don’t Kick Over the Beehive.
- Dale Carnegie
However old or young, have a mindset that enables us to capture all the opportunities that changes in the world are bringing to us.
- Cheng Yu-tung
Decided only to be undecided, resolved to be irresolute, adamant for drift, solid for fluidity, all-powerful to be impotent.
- Winston Churchill
If it didn’t happen in your life before, then you’re not paying attention you don’t think it’s possible. But almost all important events never happen in your life before.
- Ray Dalio
Who most benefits from keeping marijuana illegal? The greatest beneficiaries are the major criminal organizations in Mexico and elsewhere that earn billions of dollars annually from this illicit trade – and who would rapidly lose their competitive advantage if marijuana were a legal commodity.
- George Soros
My financial service business is the absolute best thing I have done to empower the poor. I run many charities and fight many political causes, but my financial service company is the greatest gift I’ve given.
- Russell Simmons
I’ve never been one to dwell on reverses.
- Sam Walton
There’s no mystery in business success. If you do each day’s task successfully and stay faithfully within these natural operations of commercial laws which I talk so much about and keep your head clear, you will come out all right.
- John D. Rockefeller
Try to maximize the number of people that can benefit from an individual contribution.
- Lee Shau Kee
I’ve always taught that a poor economy is the best opportunity for salespeople because the naysayers and grumblers have already given up, leaving more territory, more opportunities to be successful than in a good economy when virtually all salespeople are out there, giving it their best.
- Zig Ziglar
A pessimist sees the difficulty in every opportunity, an optimist sees the opportunity in every difficulty.
- Winston Churchill
It is not enough to say we must not wage war. It is necessary to love peace and sacrifice for it.
- Martin Luther King Jr.
Eventually I left City College in my senior year, just four or five credits short of a sociology degree. This really upset my father who thought that I was a fool. Over and over he lectured me that the only way for a black man to make it was to get a degree and a job. For a while there I felt like I was a failure in my father’s eyes, which hurt alot, but promoting felt right in my gut. I knew that to be a man I had to follow my heart. My mother was always more open to Danny, Joey and me pursuing a more non-traditional entrepreneurial way…Early in my promoting career I lost all the money I’d saved on a show in Harlem no one came to. I came out to Hollis and no one would help me. My father just wanted me to go back to school and told me so. What could I say? I had no money. Then my mother went back in the house and came with $2,000 in crisp $100 bills from her personal savings. It was that money that kept me afloat until Kurtis Blow broke and I entered the record business. That act of love and faith, which is what kept me in business at a key time, is my favorite memory of her.
- Russell Simmons
I am proof that you can you make money in Italy and be honest.
- Leonardo Del Vecchio
I just want to retire before I go senile because if I don’t retire before I go senile, then I’ll do more damage than good at that point.
- Elon Musk
Being able to see an activity log of where a kid has been going on the Internet is a good thing.
- Bill Gates
Some of the things I see around town are just disgusting.
- Jack Taylor
I really like reading books
- Dale Carnegie
The problem is not getting rid of fear, but using it properly.
- Zig Ziglar
After its return to China, Hong Kong has become an inseparable part of this large country by exerting its business strengths to become a vital member of the country and developing its four pillar industries, namely finance, commerce, shipping and professional services.
- Cheng Yu-tung
The IRS! They’re like the Mafia, they can take anything they want!
- Jerry Seinfeld
Bureaucratic hierarchies move slowly, and entrenched interests shy away from risk. In the most dysfunctional organizations, signaling that work is being done becomes a better strategy for career advancement than actually doing work (if this describes your company, you should quit now). At the other extreme, a lone genius.
- Peter Thiel
Let’s do as General Eisenhower does: let’s never waste a minute thinking about people we don’t like.
- Dale Carnegie
For all of the most important things, the timing always sucks. Waiting for a good time to quit your job? The stars will never align and the traffic lights of life will never all be green at the same time. The universe doesn’t conspire against you, but it doesn’t go out of its way to line up the pins either. Conditions are never perfect. ‘Someday’ is a disease that will take your dreams to the grave with you. Pro and con lists are just as bad. If it’s important to you and you want to do it ‘eventually’, just do it and correct course along the way.
- Timothy Ferriss
Persistent people are able to visualize the idea of light at the end of the tunnel when others can’t see it.
- Seth Godin
The greatest day in your life and mine is when we take total responsibility for our attitudes. That’s the day we truly grow up.
- John C. Maxwell
Customers today are strongly value oriented. But just what does that mean? Customers tell us that value means the results they receive in relation to the total costs (both the price and other costs to customers incurred in acquiring the service).
- Gary W. Lo
Here’s Kanye, the great musical genius of his generation in hip hop, but, like, society really can’t even deal with him because he’s always saying something that people go, ‘Oh, I can’t believe Kanye said that. I can’t believe he did that.’
- Ben Horowitz
People were expecting Rouge to go bankrupt, so there was a lot of anxiety. The corporate culture problem was even worse than in Russia. And at the same time, the work rules were more difficult.
- Alexei Mordashov
It is a riddle wrapped in a mystery inside an enigma.
- Winston Churchill
Nothing would be more fatal than for the Government of States to get in the hands of experts. Expert knowledge is limited knowledge, and the unlimited ignorance of the plain man who knows where it hurts is a safer guide than any rigorous direction of a specialized character.
- Winston Churchill
I grew up in a house where my father encouraged my brother and me to fail. I specifically remember coming home and saying, ‘Dad, Dad, I tried out for this or that and I was horrible,’ and he would high-five me and say, ‘Way to go.’
- Sara Blakely
Unless a man enters upon the vocation intended for him by nature, and best suited to his peculiar genius, he cannot succeed. I am glad to believe that the majority of persons do find their right vocation.
- P.T. Barnum
Thinking back to old-time computer programming in the days before programming languages supported internationalization, we used to have to “internationalize” our code. We called this internationalization process “I18N” for short (localization was L10N), which meant I followed by eighteen letters followed by N.
- Ben Horowitz
Dr. Franklin says “it is the eyes of others and not our own eyes which ruin us. If all the world were blind except myself I should not care for fine clothes or furniture.
- P.T. Barnum
If the broadcasters were to win on their claims, they’d outlaw the DVR.
- Charles Ergen
Lack of ambition to aim above mediocrity.
- Napoleon Hill
Start calling yourself healed, happy, whole, blessed, and prosperous. Stop talking to God about how big your mountains are, and start talking to your mountains about how big your God is!
- Joel Olsteen
The secret is not to give up hope. It’s very hard not to because if you’re really doing something worthwhile I think you will be pushed to the brink of hopelessness before you come through the other side.
- George Lucas
You don’t need a big close, as many sales reps believe. You risk losing your customer when you save all the good stuff for the end. Keep the customer actively involved throughout your presentation, and watch your results improve.
- Harvey Mackay
When you supervise something, it is one thing. When you are in the middle of something, there is a different pace of life.
- Vladimir Potanin
When people are around us, they should leave better off than they were previously. Rather than feeling discouraged or defeated, people should feel challenged and inspired after spending any time with you and me.
- Joel Olsteen
Somehow over the years people have gotten the impression that Wal-Mart was… just this great idea that turned into an overnight success. But…it was an outgrowth of everything we’d been doing since [1945]…. And like most overnight successes, it was about twenty years in the making.
- James C. Collins
One incident preserved by General Ismay in an apocryphal and somewhat lively form may be allowed to lighten the narrative. His orderly, a Royal Marine, was shown the sights of Moscow by one of the Intourist guides. “This,” said the Russian, “is the Eden Hotel, formerly Ribbentrop Hotel. Here is Churchill Street, formerly Hitler Street. Here is the Beaverbrook railway station, formerly Goering railway station. Will you have a cigarette, comrade?” The Marine replied, “Thank you, comrade, formerly bastard!” This tale, though jocular, illustrates none the less the strange atmosphere of these meetings.
- Winston Churchill
Money doesn’t make people happy. People make people happy.
- Stephen Wynn
Your attitude, not your aptitude, will determine your altitude.
- Zig Ziglar
That’s what makes death so hard—unsatisfied curiosity.
- Beryl Markham
Creating a sense of urgency around change initiatives is especially hard to do. Human nature seems to be hardwired to adhor change, and people will do everything in their power to resist it. I once heard this explained to another Pepsi consultant. His philosophy was that in order to drive change, you need to create what he called, the burning platform. This burning-platform image was an oil rig in the North Sea that has caught fire and the only way to save yourself is to jump into the frigid water and swim to the lifeboat. You know the jump might kill you, but you jump anyway, not because you think it might be a good idea, but because you had no choice. That’s creating a sense of urgency.
- David Novak
Risk, to some, is a bad thing, because risk brings with it the possibility of failure. It might be only a temporary failure, but that doesn’t matter so much if the very thought of it shuts you down. So, for some, risk comes to equal failure (take enough risks and sooner or later, you will fail). Risk is avoided because we’ve been trained to avoid failure.
- Seth Godin
Pity may represent little more than the impersonal concern which prompts the mailing of a check, but true sympathy is the personal concern which demands the giving of one’s soul.
- Martin Luther King Jr.
I’m an HBO subscriber, and I watch a bunch of great shows on HBO.
- Reed Hastings
Efforts and courage are not enough without purpose and direction.
- John F. Kennedy
I pay about a third in taxes, I give away about a third, and I follow the law.
- Ray Dalio
We all need people who will give us feedback. That’s how we improve.
- Bill Gates
No place epitomizes the American experience and the American spirit more than New York City.
- Michael Bloomberg
We have to find our way back to a definite future.
- Peter Thiel
Most poor people live in the poorest countries.
- Bill Gates
I usually describe myself as an engineer. That’s basically what I’ve been doing since I was a kid.
- Elon Musk
A new company’s most important strength is new thinking: even more important than nimbleness, small size affords space to think.
- Peter Thiel
I have no use for people who throw their weight around as celebrities, or for those who fawn over you just because you are famous.
- Walt Disney
If your customer base is aging with you, then eventually you are going to become obsolete or irrelevant. You need to be constantly figuring out who are your new customers and what are you doing to stay forever young.
- Jeff Bezos
Courage is rightly esteemed the first of human qualities… because it is the quality which guarantees all others.
- Winston Churchill
Word of mouth works now, much more than ever. @-reply every single person.
- Gary Vaynerchuk
Do you know how many companies have wanted me to do an energy drink for them because I named my book ‘Crush It!’? It might be fun one day, but right now I think it would undermine the personal brand I’ve built.
- Gary Vaynerchuk
Personally, I think the failure to really kind of get his arms around this company and this industry led to confusion on behalf of the management team. And I didn’t see that getting any better.
- Phil Knight
This is a fantastic time to be entering the business world, because business is going to change more in the next 10 years than it has in the last 50.
- Bill Gates
By improving health, empowering women, population growth comes down.
- Bill Gates
I believe that the science of chemistry alone almost proves the existence of an intelligent creator.
- Thomas Edison
Connectivity enables transparency for better government, education, and health.
- Bill Gates
If you’ve invented something new but you haven’t invented an effective way to sell it, you have a bad business—no matter how good the product.
- Peter Thiel
greatness is first and foremost a matter of conscious choice and discipline.
- James C. Collins
Unwavering courage based upon knowledge of self, and of one’s occupation. No follower wishes to be dominated by a leader who lacks self-confidence and courage. No intelligent follower will be dominated by such a leader very long.
- Napoleon Hill
It’s been a long career, and I’ve made some mistakes along the way.
- Rupert Murdoch
Safari, so goody.
- Winston Churchill
Take unorthodox ideas seriously today, and the mainstream sees that as a sign of progress. We can be glad that there are fewer crazy cults now, yet that gain has come at great cost: we have given up our sense of wonder at secrets left to be discovered.
- Peter Thiel
The only thing I understand deeply, because in my teens I was thinking about it, and every year of my life, is software. So I’ll never be hands-on on anything except software.
- Bill Gates
I’m just preparing my impromptu remarks.
- Winston Churchill
Here was a place where real things were going on. Here was a scene of vital action. Here was a place where anything might happen. Here was a place where something would certainly happen.
- Winston Churchill
I am proud of the fact that I never invented weapons to kill.
- Thomas Edison
We’re working toward the ability for all Cisco devices to work together and communicate with each other to stop attacks. The idea is that one device can warn another device of a threat.
- John Chambers
While a definitely optimistic future would need engineers to design underwater cities and settlements in space, an indefinitely optimistic future calls for more bankers and lawyers.
- Peter Thiel
Change almost never fails because it’s too early. It almost always fails because it’s too late.
- Seth Godin
Like almost everyone who uses e-mail, I receive a ton of spam every day. Much of it offers to help me get out of debt or get rich quick. It would be funny if it weren’t so exciting.
- Bill Gates
I’ve found reporters, editors, and producers to be an engaging lot overall, naturally curious and ever on the prowl for good stories.
- Michael Levine
I once dieted so religiously I quit eating in church.
- Zig Ziglar
The way to work with a bully is to take the ball and go home. First time, every time. When there’s no ball, there’s no game. Bullies hate that. So they’ll either behave so they can play with you or they’ll go bully someone else.
- Seth Godin
The public is mad, frustrated, but what the public wants is progress.
- Michael Bloomberg
There is nothing more exhilarating than to be shot at with no result.
- Winston Churchill
I don’t know of any Internet service that opens on a regional basis.
- Reed Hastings
Inaction breeds doubt and fear. Action breeds confidence and courage. If you want to conquer fear, do not sit home and think about it. Go out and get busy.
- Dale Carnegie
You reinforce the behaviors that you reward, he explained. If you reward candor, you’ll get it.
- Jack Welch
Money isn’t everything… but it ranks right up there with oxygen.
- Zig Ziglar
If you give people tools, [and they use] their natural abilities and their curiosity, they will develop things in ways that will surprise you very much beyond what you might have expected.
- Bill Gates
For no matter what we achieve, if we don’t spend the vast majority of our time with people we love and respect, we cannot possibly have a great life. But if we spend the vast majority of our time with people we love and respect – people we really enjoy being on the bus with and who will never disappoint us – then we will almost certainly have a great life, no matter where the bus goes. The people we interviewed from the good-to-great companies clearly loved what they did, largely because they loved who they did it with.
- James C. Collins
I never thought much about success early on. I only thought about being a comedian – or just being in show business, is really more accurate.
- Steve Martin
