Value is achieved primarily through frontline employees who are satisfied, loyal, and productive, in part because of the high degree of capability they possess to deliver results to customers
- Service Profit Chain
Notable Quotables
What separates people is not the presence or absence of difficulty, but how they deal with the inevitable difficulties of life.
- Admiral Jim Stockdale
Exercise is overrated.
- Timothy Ferriss
Athletic skills are acquired over a long period of time and after countless hours of practice.
- Zig Ziglar
Men of age object too much, consult too long, adventure too little, repent too soon, and seldom drive business home to the full period, but content themselves with a mediocrity of success.
- Dale Carnegie
It may look impossible, but God can do the impossible. Just because you don’t see anything happening doesn’t mean God is not working.
- Joel Olsteen
The epidemic So many people are frozen in the face of uncertainty and paralyzed at the thought of shipping work that matters that one might think that the fear is hardwired into us. It is. Scientists can identify precisely where your lizard brain lives. This is your prehistoric early brain, the same brain that’s in the lizard or the deer. Filled with fear, intent on reproduction. Steven Pressfield gives the voice of the lizard brain a name: he calls it the resistance. And the resistance is talking to you as you read this, urging you to compromise, to not be an troublemaker, to avoid rash moves. For many of us, the resistance is always chattering away, frequently sabotaging our best opportunities and ruining our best chance to do great work. Naming it helps you befriend it, and befriending it helps you ignore it.
- Seth Godin
All happy companies are different: each one earns a monopoly by solving a unique problem. All failed companies are the same: they failed to escape competition.
- Peter Thiel
The first rule of organizational design is that all organizational designs are bad.
- Ben Horowitz
Change is powerful, but change always comes with the possibility of failure as its partner. “This might not work” isn’t merely something to be tolerated; it’s something you must seek out.
- Seth Godin
A two-year-old is kind of like having a blender, but you don’t have a top for it.
- Jerry Seinfeld
I was taken by the power that savoring a simple cup of coffee can have to connect people and create community.
- Howard Schultz
The U.S. is talking about keeping interest rates near zero.
- Lee Shau Kee
Fear is a reaction. Courage is a decision.
- Winston Churchill
I’ll repeat something you might consider tattooing on your forehead: What we fear doing most is usually what we most need to do.
- Timothy Ferriss
There is little success where there is little laughter.
- Andrew Carnegie
Every breakthrough business idea begins with solving a common problem. The bigger the problem, the bigger the opportunity. I discovered a big one when I took apart an IBM PC. I made two interesting discoveries: The components were all manufactured by other companies, and the system that retailed for $3,000 cost about $600 in parts.
- Michael Dell
The Group has three areas. The first is Henderson Land the listed company. Now it has a total developable land bank of 75 million square feet of gross floor area in China. I hope that in the next two or three months that figure can rise to 150 million square feet. That would be a remarkable feet. So, Henderson is one hope. The second is Hong Kong and China Gas, which I also have high hopes for. In the mainland we already have had many projects in 12 cities there. No, actually I mean, we have projects in 55 cities in 12 provinces. Probably about 60 in total that we are working on. So that is the second area. The third area or hope is Shau Kee Finance. It’s assets have already doubled from $50 billion and I hope they can double again to $200 billion.
- Lee Shau Kee
Golf is a game whose aim is to hit a very small ball into an ever smaller hole, with weapons singularly ill-designed for the purpose.
- Winston Churchill
It is impossible to divide the interest of a country and a company that works on its soil.
- Vagit Alekperov
Problems, as a rule, solve themselves or disappear if you remove yourself as an information bottleneck and empower others.
- Timothy Ferriss
Reading, after a certain age, diverts the mind too much from its creative pursuits. Any man who reads too much and uses his own brain too little falls into lazy habits of thinking.
- Albert Einstein
If what others say doesn’t match what God has put in your heart, let it go in one ear and out the other.
- Joel Olsteen
I enjoy the hunt much more than the ‘good life’ after the victory.
- Carl Icahn
Healthy citizens are the greatest asset any country can have.
- Winston Churchill
If you will focus on meeting other people’s needs, God will always make sure your needs are supplied. God will take care of your problems for you.
- Joel Olsteen
Allow yourself to get on the same side of the desk and solve the problems together.
- Jack Nadel
To me, business isn’t about wearing suits or pleasing stockholders. It’s about being true to yourself, your ideas, and focusing on the essentials.
- Richard Branson
The factory is a dead end and so is compliance. More obedience will not make us better. That’s why graceful is in such demand.
- Seth Godin
Whether I’m at the office, at home, or on the road, I always have a stack of books I’m looking forward to reading.
- Bill Gates
I’ve always wanted to be a businessman. No other ambitions, I just wanted to be in business, even when I was a child in Fujian province, south China.
- Henry Sy
I’m pretty good at sticking to what I know. You don’t see me social commentating on health-care or presidential debates. I talk about what I know because I’m petrified of being wrong.
- Gary Vaynerchuk
Every job you take is a gamble that could increase your options or shut them down.
- Jack Welch
To change somebody’s behavior, change the level of respect she receives by giving her a fine reputation to live up to. Act as though the trait you are trying to influence is already one of the person’s outstanding characteristics.
- Dale Carnegie
People have come to me over the years and said to me: ‘I admire the culture of Starbucks. Can you come give a speech and help us turn our culture around?’ I wish it were that easy. Turning a culture around is very difficult to do because it’s based on a series of many, many decisions, and the organization is framed by those decisions.
- Howard Schultz
I think there’s plenty of room for blogs that exist to pay the blogger, or blogs that exist to turn a profit. That’s just not the kind of blog I’m writing, and I’m not the kind of blogger that could do that.
- Seth Godin
If you have ten thousand regulations you destroy all respect for the law.
- Winston Churchill
I’m not ashamed of any of my papers at all and I’m rather sick of snobs that tell us that they’re bad papers, snobs who only read papers that no one else wants. I doubt if they read many papers at all.
- Rupert Murdoch
How Many Marriages Would Be Better If the Husband and the Wife Clearly Understood That They’re On the Same Side?
- Zig Ziglar
Never, never, never give up.
- Winston Churchill
What I most identify with is effortless fashion, looking as if someone’s not put a lot of effort into their look.
- Sara Blakely
Why do I drive a truck? What am I supposed to haul my dogs around in, a Rolls-Royce?
- Sam Walton
You can’t move people to action unless you first move them with emotion. The heart comes before the head…to lead yourself use your head, to lead others use your heart.
- John Maxwell
Effectiveness must be learned.
- Peter Drucker
Positive energy is the ability to get other people revved up. People who energize can inspire their team to take on the impossible and enjoy the hell out of doing it. In fact, people would arm wrestle for a chance to work with them.
- Jack Welch
It almost goes without saying that the team needs diversity of skills. Can you imagine a hockey team of goalies? Or a football team of quarterbacks? It doesn’t make sense. In the same way, organizations require diverse talents to succeed, each player taking his part.
- John Maxwell
Character is to man what carbon is to steel.
- Napoleon Hill
We can believe that we know where the world should go. But unless we’re in touch with our customers, our model of the world can diverge from reality. There’s no substitute for innovation, of course, but innovation is no substitute for being in touch, either.
- Steve Ballmer
I just want to build stuff that really simplifies our base human interaction.
- Jack Dorsey
You may encounter many defeats, but you must not be defeated. In fact, it may be necessary to encounter the defeats, so you can know who you are, what you can rise from, how you can still come out of it.
- Maya Angelou
Be remarkable Be generous Create art Make judgment calls Connect people and ideas . . . and we have no choice but to reward you.
- Seth Godin
My son is trying to be a sports writer, and my daughter is a college student. She wants to be a comedy writer, and she’s at film school. I discouraged both of them early on from getting involved in Starbucks. I didn’t think it would be fair; plus, they didn’t have any interest anyway.
- Howard Schultz
I’m convinced that what kids need today are parents – not buddies. They need someone who will exercise mature judgment.
- Zig Ziglar
You spend so much time in the world of virtual that the actual – which nothing is more actual than stand-up – it’s a painful experience for the audience, and the comedian a lot of time – we miss that.
- Jerry Seinfeld
While formal schooling is an important advantage, it is not a guarantee of success nor is its absence a fatal handicap.
- Ray Kroc
If you end your training now — if you choose the quick and easy path as Vader did — you will become an agent of evil.
- Yoda
I can become someone’s miracle.
- Joel Olsteen
My personal opinion is that I’m in the media too much. I’m not a politician, I’m a businessman. I would like to be without any extra visibility.
- Viktor Vekselberg
Management will endeavour to actively encourage staff to broaden their experiences and job knowledge for extensive application in the process of improving the Group’s operational and competitive performance. Combined with our strengths in both entrepreneurial spirit and managerial professionalism, this would result in the creation of a leading edge honed in a relentless drive for operational excellence in the Group’s future pursuits.
- Cheng Yu-tung
Hurting a man in his dignity is a crime.
- Dale Carnegie
No individual may have great power without availing himself of the Master Mind.
- Napoleon Hill
A leader is a dealer in hope.
- Napoleon Bonaparte
We always live in an uncertain world. What is certain is that the United States will go forward over time.
- Warren Buffett
My wheels are running. My investments are local, regional and international.
- Prince Al Waleed Bin Talal Alsaud
The people who are the best in the world specialize at getting really good at the questions they don’t know.
- Seth Godin
We must … balance the fact that innovation inside the network is just as important as innovation in services and devices connected to the Internet. Broadband Internet access service providers should remain free to engage in pro-competitive network management techniques to alleviate congestion, ameliorate capacity constraints, and enable new services.
- John Chambers
It’s obviously tricky to convert cellulose to a useful biofuel. I think actually the most efficient way to use cellulose is to burn it in a co-generation power plant. That will yield the most energy and that is something you can do today.
- Elon Musk
Our lives begin to end the day we become silent about things that matter.
- Martin Luther King Jr.
Headlines, in a way, are what mislead you because bad news is a headline, and gradual improvement is not.
- Bill Gates
Mr. Carnegie’s Master Mind group consisted of a staff of approximately 50 men, with whom he surrounded himself, for the definiteness purpose of manufacturing and marketing steel. He attributed his entire fortune to the POWER he accumulated through this Master Mind…Great POWER CAN BE ACCUMULATED THROUGH NO OTHER PRINCIPLE.
- Napoleon Hill
I have always believed that if we do well, we must also do something to help others in society.
- Henry Sy
Some people regard private enterprise as a predatory tiger to be shot. Others look on it as a cow they can milk. Not enough people see it as a healthy horse, pulling a sturdy wagon.
- Winston Churchill
Anti-aging is an extremely under-explored field
- Peter Thiel
From an operational perspective, this quarter was a home run.
- John Chambers
If you don’t know where you’re going, you’ll probably end up somewhere else.
- Zig Ziglar
The computer is a moron.
- Peter Drucker
You don’t learn to walk by following rules. You learn by doing and falling over.
- Richard Branson
Once you say you’re going to settle for second, that’s what happens to you in life.
- John F. Kennedy
Faith is taking the first step even when you don’t see the whole staircase.
- Martin Luther King Jr.
It’s through curiosity and looking at opportunities in new ways that we’ve always mapped our path at Dell. There’s always an opportunity to make a difference.
- Michael Dell
I’m from the country and I like it that way.
- Tracy Byrd
I usually describe myself as an engineer. That’s basically what I’ve been doing since I was a kid.
- Elon Musk
Money doesn’t make people happy. People make people happy.
- Stephen Wynn
The starting point of all achievement is desire. Keep this constantly in mind. Weak desires bring weak results, just as a small amount of fire makes a small amount of heat.
- Napoleon Hill
He who passively accepts evil is as much involved in it as he who helps to perpetrate it. He who accepts evil without protesting against it is really cooperating with it.
- Martin Luther King Jr.
I think very early on in life we all learn what we’re good at and what we’re not good at, and we stay where it’s safe.
- Sara Blakely
All businesses need to be young forever. If your customer base ages with you, you’re Woolworth’s.
- Jeff Bezos
Foreplay, cuddling – a Jedi craves not these things.
- Yoda
Remember, a Jedi’s strength flows from the Force. But beware. Anger, fear, aggression. The dark side are they. Once you start down the dark path, forever will it dominate your destiny. Luke… Luke… do not… do not underestimate the powers of the Emperor or suffer your father’s fate you will. Luke, when gone am I… the last of the Jedi will you be. Luke, the Force runs strong in your family. Pass on what you have learned, Luke. There is… another… Sky… walker.
- Yoda
Anything you’re interested in the world – whether it be Charlie Rose or JetBlue or a public figure or your local coffee shop – they’re on Twitter and broadcasting what is interesting to them.
- Jack Dorsey
The reason that I have Global Grind is to communicate ideas to people who might otherwise not be listening.
- Russell Simmons
The London property market has excellent investment opportunities.
- Wang Jianlin
Starbucks has a role and a meaningful relationship with people that is not only about the coffee.
- Howard Schultz
A barber lathers a man before he shaves him.
- Dale Carnegie
Much to learn you still have…my old padawan… This is just the beginning!
- Yoda
One must marry one’s feelings to one’s beliefs and ideas. That is probably the only way to achieve a measure of harmony in one’s life.
- Napoleon Hill
When you found a company, you have the original vision, you make all the original decisions, you know every employee, you kind of know every aspect of the product architecture and its limitations.
- Ben Horowitz
1. What is our mission?2. Who is our customer?3. What does the customer value?4. What are our results?5. What is our plan?
- Peter Drucker
[That was the case Wednesday night, when Cisco executives talked about results for the fiscal second quarter (which closed on Jan. 26). Chambers and chief financial officer Larry Carter spoke only about the next quarter, when revenue growth from the second fiscal quarter is expected to be nil or in the low single digits.] Our visibility is still very limited, … If there’s one lesson we’ve learned over the past year, it’s how quickly things can change.
- John Chambers
Leanness is a methodology, not a goal. Making small changes to things that already exist might lead you to a local maximum, but it won’t help you find the global maximum.
- Peter Thiel





