Frank Wells 1888 instruction to his agents: The most polite and gentlemanly treatment of all customers, however insignificant in their business, is insisted upon. Proper respect must be shown to all – let them be men, women or children, rich or poor, white or black – it must not be forgotten, that the company is dependent on these people for its business.
- Frank Wells
Notable Quotables
You must take personal responsibility. You cannot change the circumstances, the seasons, or the wind, but you can change yourself. That is something you have charge of.
- Jim Rohn
Winners are not afraid of losing. But losers are. Failure is part of the process of success. People who avoid failure also avoid success.
- Robert Kiyosaki
Failures are life’s way of nudging you and letting you know you are off course. Trying new things and not being afraid to fail along the way are more important than what you learn in school.
- Sara Blakely
Let us work together to take Hong Kong to new heights.
- Cheng Yu-tung
The only thing worse than being blind is having sight but no vision.
- Helen Keller
I’m a physician. I’ve been blessed with ideas and resources to use technology to make the world a better place. That’s what I would like to leave behind.
- Patrick Soon-Shiong
Employers only handle the money – it is the customer who pays the wages.
- Henry Ford
I have never heard anything about the resolutions of the apostles, but a good deal about their acts.
- Og Mandino
The person who gets the farthest is generally the one who is willing to do and dare. The sure-thing boat never gets far from shore.
- Dale Carnegie
I don’t generally read a lot of fiction.
- Bill Gates
Accessible design is good design.
- Steve Ballmer
Every crowd has a silver lining.
- P.T. Barnum
Most poor people live in the poorest countries.
- Bill Gates
A leader is a dealer in hope.
- Napoleon Bonaparte
Desire is created when something happens in your life that suddenly changes the way you see yourself in relationship to your future.
- Zig Ziglar
I learned that a long walk and calm conversation are an incredible combination if you want to build a bridge.
- Seth Godin
Autonomy was shopped to us. We looked at the price and thought it was absurdly high.
- Larry Ellison
Had the people who started Facebook decided to stay at Harvard, they would not have been able to build the company, and by the time they graduated in 2006, that window probably would have come and gone.
- Peter Thiel
In my experience as CEO, I found that the most important decisions tested my courage far more than my intelligence.
- Ben Horowitz
Success occurs when opportunity meets preparation.
- Zig Ziglar
Velocity and drive comes from your desire to achieve.
- Jim Cathcart
Good leaders know that one secret to success is to staff their weaknesses.
- John Maxwell
The depth of your spirit will determine the height of your success.
- Zig Ziglar
Transferring your passion to your job is far easier than finding a job that happens to match your passion.
- Seth Godin
When I look back on all these worries, I remember the story of the old man who said on his deathbed that he had had a lot of trouble in his life, most of which had never happened
- Winston Churchill
The industrialist (your boss, perhaps) demands that everything be proven, efficient, and risk free. The artist seeks none of these. The value of art is in your willingness to stare down the risk and to embrace the void of possible failure.
- Seth Godin
Life’s a journey. It’s a journey about discovering limits.
- Larry Ellison
Hatred is never ended by hatred but by love.
- Buddha
BLAMING IDIOTS FOR interruptions is like blaming clowns for scaring children—they can’t help it. It’s their nature. Then again, I had (who am I kidding—and have), on occasion, been known to create interruptions out of thin air. If you’re anything like me, that makes us both occasional idiots. Learn to recognize and fight the interruption impulse. This is infinitely easier when you have a set of rules, responses, and routines to follow.
- Timothy Ferriss
The most frightful of all spectacles is the strength of the civilization without its mercy.
- Winston Churchill
Life, we learn too late, is in the living, in the tissue of every day and hour.
- Dale Carnegie
I readily absorb ideas from every source, frequently starting where the last person left off.
- Thomas Edison
The service leaders hire one out of 50 applicants, sometimes one out of 100, but they’re very, very careful. You can’t afford not to be extremely choosy when you hire.
- Harvey Mackay
I am excited for the opportunity to pursue new interests, including my work with a few public company boards, several universities in the U.S. and the UK and ophthalmic charities whose goals are to improve eye health in emerging markets.
- David Pyott
Obstacles are necessary for success because in selling, as in all careers of importance, victory comes only after many struggles and countless defeats.
- Og Mandino
Do not wait: the time will never be ‘just right’. Start where you stand, and work whatever tools you may have at your command and better tools will be found as you go along.
- Napoleon Hill
One of the most tragic things I know about human nature is that all of us tend to put off living. We are all dreaming of some magical rose garden over the horizon—instead of enjoying the roses that are blooming outside our windows today. Why are we such fools—such tragic fools?
- Dale Carnegie
I said a long time ago that Foursquare can make cities better. You have these augmented realities like Foursquare and Twitter and Facebook that provide these virtual nodes and instant feedback from anywhere, adding annotation around a physical places.
- Jack Dorsey
You know you are on the road to success if you would do your job, and not be paid for it.
- Oprah Winfrey
To lead a meaningful life, one must build trust with others. To enjoy peace, a nation must win the confidence and support of its people. To achieve stable growth, an enterprise must live up to its conviction.
- Cheng Yu-tung
There comes a time when you ought to start doing what you want. Take a job that you love. You will jump out of bed in the morning. I think you are out of your mind if you keep taking jobs that you don’t like because you think it will look good on your resume. Isn’t that a little like saving up sex for your old age?
- Warren Buffett
You have to get all agreements in writing.
- Jack Nadel
Nobody roots for a product.
- Phil Knight
I don’t shop online, but my wife buys everything at home. We buy sea crabs, fresh crabs, all kinds of things.
- Jack Ma
I like to take every day just searching my own heart, making sure that I’m on course, and I’m doing what God wants me to do. I’m real good with not looking to the critics and looking straight ahead.
- Joel Olsteen
Where my reason, imagination or interest were not engaged, I would not or I could not learn.
- Winston Churchill
You know, the diversity that America has is so special. It’s starting to really become a cool thing for young people.
- Russell Simmons
It is well enough that people of the nation do not understand our banking and monetary system, for if they did, I believe there would be a revolution before tomorrow morning.
- Henry Ford
When a person says No” and really means it, he or she is doing far more than saying a word of two letters. The entire organism—glandular, nervous, muscular—gathers itself together into a condition of rejection.
- Dale Carnegie
Honesty and integrity are by far the most important assets of an entrepreneur.
- Zig Ziglar
Every day brings a chance for you to draw in a breath, kick off your shoes, and dance.
- Oprah Winfrey
In war and policy one should always try to put oneself in the position of what Bismarck called “the Other Man”. The more fully and sympathetically a Minister can do this the better are his chances of being right. The more knowledge he possesses of the opposite point of view, the less puzzling it is to know what to do. But imagination without deep and full knowledge is a snare.
- Winston Churchill
Failure to deliver on committments is, in the end, unacceptable.
- Jack Welch
A false transaction using my own people to buy the flat? I’ll make a bet with you. For every $10,000 you put down, I’ll wager $1 million.
- Lee Shau Kee
Driving up the value of the advertising is a big commitment for Microsoft.
- Bill Gates
The hazards of imitative competition may partially explain why individuals with an Asperger’s-like social ineptitude seem to be at an advantage in Silicon Valley today.
- Peter Thiel
People are poor judges of importance and inflate minutiae to fill time and feel important.
- Timothy Ferriss
Out of intense complexities, intense simplicities emerge.
- Winston Churchill
I very much believe that creating a sense of fun and keeping up everyone’s energy level is part of my job description. – David Novak CEO OF Yum! Brands
- David Novak
In practice, a large market will either lack a good starting point or it will be open to competition.
- Peter Thiel
You’re either a Purple Cow or you’re not. You’re either remarkable or invisible. Make your choice.
- Seth Godin
Never surrender opportunity for security.
- Branch Rickey
The hope of a secure and livable world lies with disciplined nonconformists who are dedicated to justice, peace and brotherhood.
- Martin Luther King Jr.
From Stettin in the Baltic to Trieste in the Adriatic, an iron curtain has descended across the Continent.
- Winston Churchill
I give away something up to $500 million a year throughout the world promoting Open Society. My foundations support people in the country who care about an open society. It’s their work that I’m supporting. So it’s not me doing it.
- George Soros
Injustice anywhere is a threat to justice everywhere.
- Martin Luther King Jr.
Let’s test the Shakespearean model in the real world. Imagine a production called Gates and Schmidt, based on Romeo and Juliet. Montague is Microsoft. Capulet is Google. Two great families, run by alpha nerds, sure to clash on account of their sameness.
- Peter Thiel
If you want the people in the stores to take care of the customers, you have to make sure you’re taking care of the people in the stores. That’s the most important single ingredient of Wal-Mart’s success.
- Sam Walton
The main cause of depression is traceable directly to the world-wide habit of trying to REAP without sowing.
- Napoleon Hill
I believe that every right implies a responsibility; every opportunity, an obligation; every possession, a duty.
- John D. Rockefeller
Ultimately, we wanted Nike to be the world’s best sports and fitness company. Once you say that, you have a focus. You don’t end up making wing tips or sponsoring the next Rolling Stones world tour.
- Phil Knight
We base our investment strategies on quality, trust, synergy and initiative.
- Cheng Yu-tung
You create your own universe as you go along.
- Winston Churchill
And the pathetic part of it is that frequently those who have the least justification for a feeling of achievement bolster up their egos by a show of tumult and conceit which is truly nauseating. As Shakespeare put it: … man, proud man, / Drest in a little brief authority, / … Plays such fantastic tricks before high heaven / As make the angels weep.
- Dale Carnegie
[Medco] had a different culture with respect to spending money. I believe health care demands that we be as frugal as possible and pay money for things that matter. We’re pretty frugal. Everybody has the same size offices. Everybody has the same size cube. There are no perks.
- George Paz
The world at large is less inequitable today than at any time in history. Number of people in abject poverty, as a percentage, is at all-time low.
- Bill Gates
If you’re lying, you’re lying.
- John C. Maxwell
Make the other person feel important – and do it sincerely.
- Dale Carnegie
Vision is perhaps our greatest strength… it has kept us alive to the power and continuity of thought through the centuries, it makes us peer into the future and lends shape to the unknown.
- Li Ka-shing
It’s fine to celebrate success but it is more important to heed the lessons of failure.
- Bill Gates
The desire to be important is the deepest urge in human nature.
- John Dewey
The values of life are most important.
- Leonardo Del Vecchio
Some of the things I see around town are just disgusting.
- Jack Taylor
Great companies have high cultures of accountability, it comes with this culture of criticism I was talking about before, and I think our culture is strong on that.
- Steve Ballmer
The [Henderson] Group adopted a conservative approach in replenishing its land bank and focused its resources to convert agricultural land holdings in hand into development land in the past year with a view to bringing down the cost of land replenishment and good progress has been made in this respect.
- Lee Shau Kee
Since belief determines behavior, doesn’t it make sense that we should be teaching ethical, moral values in every home and in every school in America?
- Zig Ziglar
Build a culture that rewards—not punishes—people for getting problems into the open where they can be solved.
- Ben Horowitz
I’m not the judge. You know, God didn’t tell me to go around judging everybody.
- Joel Olsteen
Don’t manage – lead change before you have to.
- Jack Welch
An old battleax of a woman said to Winston Churchill, “If you were my husband I would put poison in your tea.” Churchill’s response, “Ma’am if you were my wife I would drink it.
- Winston Churchill
Each failure to sell will increase your chances for success at your next attempt.
- Og Mandino
I’d learned the hard way that when hiring executives, one should follow Colin Powell’s instructions and hire for strength rather than lack of weakness.
- Ben Horowitz
Care more than others think wise.
- Howard Schultz
The fallout from the US sub-prime issue, turbulence on global financial markets and the resulting credit tightening, slow-down in the global economies and increasing inflationary pressure all threaten to pose a drag on the economic growth in Hong Kong.
- Lee Shau Kee
I actually thought that it would be a little confusing during the same period of your life to be in one meeting when you’re trying to make money, and then go to another meeting where you’re giving it away. I mean is it gonna erode your ability, you know, to make money? Are you gonna somehow get confused about what you’re trying to do?
- Bill Gates
Don’t be afraid to assert yourself, have confidence in your abilities, and don’t let the bastards get you down.
- Michael Bloomberg
If standard of living is your #1 objective, then quality of life almost never improves. But, if quality of life is your #1 objective, then standard of living improves.
- Zig Ziglar
My education was interrupted only by my schooling.
- Winston Churchill
Personally, I think the failure to really kind of get his arms around this company and this industry led to confusion on behalf of the management team. And I didn’t see that getting any better.
- Phil Knight
