Notable Quotables

If you’re competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering.

- Jeff Bezos

When you have got a thing where you want, it is a good thing to leave it where it is.

- Winston Churchill

Being nice to people is just 20% of providing good customer service. The important part is designing systems that allow you to do the job right the first time. All the smiles in the world aren’t going to help you if your product or service is not what the customer wants,

- James L. Heskett

If you love your work, you’ll be out there every day trying to do it the best you possibly can, and pretty soon everybody around will catch the passion from you—like a fever.

- Sam Walton

We can say with certainty – or 90% probability – that the new industries that are about to be born will have nothing to do with information.

- Peter Drucker

The misconception that aid falls straight into the hands of dictators largely stems from the Cold War era.

- Bill Gates

It’s too easy, as a team grows, to put up with a few B players, and they then attract a few more B players, and soon you will even have some C players. A players like to work only with other A players, which means you can’t indulge B players.

- Steve Jobs

He felt the Gettysburg Address was one of the greatest documents ever written, mainly because Lincoln had said so much with so few words.

- David Novak

We are the most powerful nation on earth. No external power, no terrorist organization, can defeat us. But we can defeat ourselves by getting caught in a quagmire.

- George Soros

I know this world is ruled by infinite intelligence. Everything that surrounds us- everything that exists – proves that there are infinite laws behind it. There can be no denying this fact. It is mathematical in its precision.

- Thomas Edison

The belief that the world is getting worse, that we can’t solve extreme poverty and disease, isn’t just mistaken. It is harmful.

- Bill Gates

I’m trying to make God more relevant in our society. And I think talking in everyday terms and making sure people can understand it – I think that’s important.

- Joel Olsteen

The great thing about a computer notebook is that no matter how much you stuff into it, it doesn’t get bigger or heavier.

- Bill Gates

One of the great things about building a tech company is the amazing people that you can hire.

- Ben Horowitz

The challenge is this: training creative, independent, and innovative artists is new to us.

- Seth Godin

It costs nothing, but creates much. It enriches those who receive, without impoverishing those who give. It happens in a flash and the memory of it sometimes lasts forever. None are so rich they can get along without it, and none so poor but are richer for its benefits. It creates happiness in the home, fosters good will in a business, and is the countersign of friends. It is rest to the weary, daylight to the discouraged, sunshine to the sad, and Nature’s best antidote for trouble. Yet it cannot be bought, begged, borrowed, or stolen, for it is something that is no earthly good to anybody till it is given away.

- Dale Carnegie

It doesn’t hurt to ask Actually, it does hurt. It does hurt to ask the wrong way, to ask without preparation, to ask without permission. It hurts because you never get another chance to ask right.

- Seth Godin

I didn’t try to copy my dad or fit into the pressure or the mold that everybody tried to make me fit into.

- Joel Olsteen

This is why successful network businesses rarely get started by MBA types: the initial markets are so small that they often don’t even appear to be business opportunities at all.

- Peter Thiel

There is no way of making a business successful that can vie with the policy of promoting those who render exceptional service.

- Andrew Carnegie

Just as our eyes need light in order to see, our minds need ideas in order to conceive.

- Napoleon Hill

Ultimately, we wanted Nike to be the world’s best sports and fitness company. Once you say that, you have a focus. You don’t end up making wing tips or sponsoring the next Rolling Stones world tour.

- Phil Knight

Edison failed 10,000 times before he made the electric light. Do not be discouraged if you fail a few times.

- Napoleon Hill

I’m optimistic about the country. I’m optimistic about the American people.

- Howard Schultz

There’s room for another planet between Mars and Jupiter. Given that planets formed everywhere else, why couldn’t another planet have formed there?

- John Chambers

I’m often asked how I define success. It’s an overused term, but I fundamentally view this elusive beast as a combination of two things – achievement and appreciation. One isn’t enough: Achievement without appreciation makes you ambitious but miserable. Appreciation without achievement makes you unambitious but happy.

- Timothy Ferriss

your room alone. Just a few minutes ago, as I sat reading my paper in the library, a stifling wave of remorse swept over me. Guiltily I came to your bedside. There are the things I was thinking, son: I had been cross to you. I scolded you as you were dressing for school because you gave your face merely a dab with a towel. I took you to task for not cleaning your shoes. I called out angrily when you threw some of your things on the floor.

- Dale Carnegie

I never thought much about success early on. I only thought about being a comedian – or just being in show business, is really more accurate.

- Steve Martin

Don’t grow accustomed to living with less, doing less, and being less to the point that you eventually sit back and accept it.

- Joel Olsteen

None of us got to where we are alone. Whether the assistance we received was obvious or subtle, acknowledging someone’s help is a big part of understanding the importance of saying thank you.

- Harvey Mackay

People were expecting Rouge to go bankrupt, so there was a lot of anxiety. The corporate culture problem was even worse than in Russia. And at the same time, the work rules were more difficult.

- Alexei Mordashov

I’m trying to construct a world that maximises the probability that SpaceX continues its mission without me.

- Elon Musk

Well, yes, I’ve fired a lot of people. Generally I like other people to fire, because it’s always a lousy task. But I have fired many people.

- Donald Trump

Profit and growth are stimulated primarily by customer loyalty. Loyalty is a direct result of customer satisfaction. Satisfaction is largely influenced by the value of services provided to customers. Value is created by satisfied, loyal, and productive employees.

- Putting the Service-Profit Chain To Work - Ja

The foundation stones for a balanced success are honesty, character, integrity, faith, love and loyalty.

- Zig Ziglar

Ability can take you to the top, but it takes character to keep you there.

- Zig Ziglar

Measuring programming progress by lines of code is like measuring aircraft building progress by weight.

- Bill Gates

It was not her sex appeal but the obvious relish with which she devoured the hamburger that made my pulse begin to hammer with excitement.

- Ray Kroc

There comes a precious moment in all of our lives when we are tapped on the shoulder and offered the opportunity to do something very special that is unique to us and our abilities, what a tragedy it would be if we are not ready or willing.

- Winston Churchill

The balance of power is shifting toward consumers and away from companies… The right way to respond to this if you are a company is to put the vast majority of your energy, attention and dollars into building a great product or service and put a smaller amount into shouting about it, marketing it.

- Jeff Bezos

God knows your value; He sees your potential. You may not understand everything you are going through right now. But hold your head up high, knowing that God is in control and he has a great plan and purpose for your life. Your dreams may not have turned out exactly as you’d hoped, but the bible says that God’s ways are better and higher than our ways, even when everybody else rejects you, remember, God stands before you with His arms open wide. He always accepts you. He always confirms your value. God sees your two good moves! You are His prized possession. No matter what you go through in life, no matter how many disappointments you suffer, your value in God’s eyes always remains the same. You will always be the apple of His eye. He will never give up on you, so don’t give up on yourself.

- Joel Olsteen

Seeds of discouragement cannot take root in a grateful heart.

- Joel Olsteen

Opinions are the cheapest commodities on earth. Everyon has a flock of opinions ready to be wished upon anyone who will accept them. If you are influenced by opinions when you reach decisions you will not succeed in any undertaking, much less in that of transmuting YOUR OWN DESIRE into money…Close friends and relatives, while not meaning to do so, often handicap one through opinions and sometimes through ridicule, which is meant to be humorous. Thousands of men and women carry inferiority complexes with them all through life, because some well-meaning, but ignorant person destroyed their confidence through opinions or ridicule.

- Napoleon Hill

Art isn’t only a painting. Art is anything that’s creative, passionate, and personal. And great art resonates with the viewer, not only with the creator.What makes someone an artist? I don’t think is has anything to do with a paintbrush. There are painters who follow the numbers, or paint billboards, or work in a small village in China, painting reproductions. These folks, while swell people, aren’t artists. On the other hand, Charlie Chaplin was an artist, beyond a doubt. So is Jonathan Ive, who designed the iPod. You can be an artists who works with oil paints or marble, sure. But there are artists who work with numbers, business models, and customer conversations. Art is about intent and communication, not substances.An artists is someone who uses bravery, insight, creativity, and boldness to challenge the status quo. And an artists takes it personally.That’s why Bob Dylan is an artist, but an anonymous corporate hack who dreams up Pop 40 hits on the other side of the glass is merely a marketer. That’s why Tony Hsieh, founder of Zappos, is an artists, while a boiler room of telemarketers is simply a scam.Tom Peters, corporate gadfly and writer, is an artists, even though his readers are businesspeople. He’s an artists because he takes a stand, he takes the work personally, and he doesn’t care if someone disagrees. His art is part of him, and he feels compelled to share it with you because it’s important, not because he expects you to pay him for it.Art is a personal gift that changes the recipient. The medium doesn’t matter. The intent does.Art is a personal act of courage, something one human does that creates change in another.

- Seth Godin

When you own your choices, you own their consequences.

- Jack Welch

Great CEOs build exceptional strategies for gathering the required information continuously. They embed their quest for intelligence into all of their daily actions from staff meetings to customer meetings to one-on-ones. Winning strategies are built on comprehensive knowledge gathered in every interaction the CEO has with an employee, a customer, a partner, or an investor.

- Ben Horowitz

Action seems to follow feeling, but really action and feeling go together; and by regulating the action, which is under the more direct control of the will, we can indirectly regulate the feeling, which is not. Thus the sovereign voluntary path to cheerfulness, if our cheerfulness be lost, is to sit up cheerfully and to act and speak as if cheerfulness were already there. …

- Dale Carnegie

Do the thing you fear to do and keep on doing it… that is the quickest and surest way ever yet discovered to conquer fear.

- Dale Carnegie

Certainly, the Windows share of servers is strong.

- Bill Gates

If you give a good thing to the world, then over time your karma will be good, and you’ll receive good.

- Russell Simmons

Tweeting is really only good for one thing – it’s just good for tweeting… It is rewarding, because it’s just its own reward. It’s sort of like heaven.

- Steve Martin

Definite planning even went beyond the surface of this planet: NASA’s Apollo Program began in 1961 and put 12 men on the moon before it finished in 1972.

- Peter Thiel

If you want to spend time saying this is cool, you’re going to get your ass kicked.

- Phil Knight

Consider this: you are today what you believed about yourself yesterday. And you will be tomorrow what you believe about yourself right now.

- Joel Olsteen

One who starts a business without written plans of any kind, without a pro-forma or any concept of their overall profitability per customer, yet believes that if they work hard enough and give enough money away to those in need that eventually they will not be in need.

- Clay Clark

You want supply to always be full, and you use price to basically either bring more supply on or get more supply off, or get more demand in the system or get some demand out. It’s classic Econ 101.

- Travis Kalanick

When you’re a catalyst for change, you make enemies – and I’m proud of the ones I’ve got.

- Rupert Murdoch

For all of the most important things, the timing always sucks. Waiting for a good time to quit your job? The stars will never align and the traffic lights of life will never all be green at the same time. The universe doesn’t conspire against you, but it doesn’t go out of its way to line up the pins either. Conditions are never perfect. ‘Someday’ is a disease that will take your dreams to the grave with you. Pro and con lists are just as bad. If it’s important to you and you want to do it ‘eventually’, just do it and correct course along the way.

- Timothy Ferriss

Don’t let what you don’t know scare you, because it can become your greatest asset. And if you do things without knowing how they have always been done, you’re guaranteed to do them differently.

- Sara Blakely

We just tried to get our shoes on the feet of runners.

- Phil Knight

For a while… to be an evangelical meant you were a white Republican, and you were against this and against that. I don’t want to be put into that mold, because then people judge you before they even listen… I don’t want to divide the very people I am trying to reach.

- Joel Olsteen

In order to build a great technology company, you have to hire lots of incredibly smart people. It’s a total waste to have lots of big brains but not let them work on your biggest problems. A brain, no matter how big, cannot solve a problem it doesn’t know about.

- Ben Horowitz

Checklists seem able to defend anyone, even the experienced, against failure in many more tasks than we realized.

- Atul Gawande

The man who does more than he is paid for will soon be paid for more than he does.

- Napoleon Hill

If you cannot read all your books…fondle them—peer into them, let them fall open where they will, read from the first sentence that arrests the eye, set them back on the shelves with your own hands, arrange them on your own plan so that you at least know where they are. Let them be your friends; let them, at any rate, be your acquaintances.

- Winston Churchill

The pessimist sees difficulty in every opportunity. The optimist sees the opportunity in every difficulty.

- Winston Churchill

Constantly probe the people who report to you, and encourage them to probe you.

- Ray Dalio

The Habit of Saving does not mean that you shall limit your earning capacity, it means just the opposite – that you shall apply this law so that it not only conserves that which you earn, in a systematic manner, but it also places you in the way of greater opportunity and gives you the vision, the self-confidence, the imagination, the enthusiasm, the initiative and leadership actually to increase your earning capacity.

- Napoleon Hill

Anyone would fight for things that matter, true heroes take their personal honor so seriously they will fight for things that don’t matter

- Peter Thiel

If I have one skill as a manager, I can make things extremely clear.

- Ben Horowitz

I’ve always leaned toward a feminine, funky style, even in business settings. I used to paint my nails blue in 1993, before it was mainstream.

- Sara Blakely

Pull in your belt, spend less, and reduce debt.

- Ray Dalio

Capitalism is this wonderful thing that motivates people, it causes wonderful inventions to be done. But in this area of diseases of the world at large, it’s really let us down.

- Bill Gates

When sales people don’t know what to do, they talk. The ordinary salesperson vomits the presentation onto the Buyer’s desktop.

- Jerry Vass

There’s a lot of thought in art. People get to talk about important things. There’s a lot of sex, you know, in art. There’s a lot of naked women and men, and there’s intrigue, there’s fakery. It’s a real microcosm of the larger world.

- Steve Martin

I don’t make deals for the money. I’ve got enough, much more than I’ll ever need. I do it to do it.

- Donald Trump

When you go through enough dark places, you don’t complain about little things. You don’t lose your joy because you got stuck in traffic; you don’t get offended because a coworker was rude to you. You’ve been through too much to let that sour you.

- Joel Olsteen

Perhaps the most important thing that I learned as an entrepreneur was to focus on what I needed to get right and stop worrying about all the things that I did wrong or might do wrong.

- Ben Horowitz

Good leadership consists of showing average people how to do the work of superior people.

- John D. Rockefeller

Ironically, the biggest obstacle to putting a training program in place is the perception that it will take too much time. Keep in mind that there is no investment that you can make that will do more to improve productivity in your company. Therefore, being too busy to train is the moral equivalent of being too hungry to eat. Furthermore, it’s not that hard to create basic training courses.

- Ben Horowitz

The most serious mistakes are not being made as a result of wrong answers. The true dangerous thing is asking the wrong questionl

- Peter Drucker

Jim Collins, in his bestselling book Good to Great, demonstrates through massive research and comprehensive analysis that when it comes to CEO succession, internal candidates dramatically outperform external candidates. The core reason is knowledge. Knowledge of technology, prior decisions, culture, personnel, and more tends to be far more difficult to acquire than the skills required to manage a larger organization.

- Ben Horowitz

Science investigates religion interprets. Science gives man knowledge which is power religion gives man wisdom which is control.

- Martin Luther King Jr.

Focus on something the customer wants, and then deliver it. “ 14. “Many of our best opportunities were created out of necessity.

- Sam Walton

It all comes down to interest rates. As an investor, all you’re doing is putting up a lump-sump payment for a future cash flow.

- Ray Dalio

At the end of the day, I guess my feeling is that it was sort of a failure to communicate.

- Phil Knight

There is no man living who isn’t capable of doing more than he thinks he can do.

- Henry Ford

Be candid with everyone. Candor is the biggest dirty little secret in business?

- Jack Welch

Quality is a cornerstone of the [Henderson] Group underpinning all our activities.

- Lee Shau Kee

A magnificent blueprint, a loyal team and a well-coordinated organization… the same applies from ruling a country to maintaining a family.

- Cheng Yu-tung

Librarians who are arguing and lobbying for clever e-book lending solutions are completely missing the point. They are defending the library-as-warehouse concept, as opposed to fighting for the future, which is librarian as producer, concierge, connector, teacher, and impresario.

- Seth Godin

An organization’s ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage.

- Jack Welch

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