Creating Magic | Customer Service Magic with Lee Cockerell – Episode 3 – Customer service training from the man who used to manage Disney World, Lee Cockerell – Part 2
One of the most uncomfortable situations as a business owner is holding your employees accountable to doing the things that they say that they are going. In this episode, we sit down with Lee Cockerell, the former vice president of operations of all, to talk about the point system that he has implemented in order to hold his. Clay Clark, business coach and former US Small Business Administration Entrepreneur of the Year, talked with Lee about the specifics of how to have a tough conversation with employees do not do their job. Are your employees coming in late work? Are they citing traffic as unavoidable excuse? Make sure that you dive into this training to explore the specifics of what to do when you’re please do not complete the task.. For more practical business training, make sure that you check out the other trainings on customer service and employee management that we have on the site. If you enjoy all of this training, then be sure to come out one of our 2 day intensive workshops, where Clay Clark Marshall Morris you 15 hours of business on customer service, operational management, human resources, hiring and firing, marketing, and sales. Learn from mentors or mistakes for you growing your business to where you want to. All of this training and more make sure you check out our cast on high host most up-to-date business coaching training. For more videos on the Cockerell and the Walt Disney World resort system, make sure they check out the entire series is other customer service trainings on leadership and accountability. He also is a matter of time management, so if you are having a hard time getting action items completed, that would be a good training for you. Be sure to check out the other years as soon as you can.
