Daily Operational Excellence | Customer Service Systems – Episode 2 – Part 3
How would you rate your customer service on a scale of 1 to 10? Do you have the customer service systems that are necessary to build a reputation of operational excellence? In this episode, Arthur Greeno (multiple Chick-fil-A location franchisor) sits down to talk with business coach Clay Clark (former Small Business administration Entrepreneur of the Year). One of the reasons why our third says that he has been successful is that he has allowed himself to be meant toward bye other successful business people and franchise owners. Every mentor has a special capability that allows them to be great, so you must be prepared to learn things from everybody that you come into contact with Award winning customer service model. Whenever you go to Chick-fil-A, you expect great service. The systems create a confidence with in the customer base because they are consistently being executed. It Is not the specific tools that makes an organization great, rather the consistency with which they execute those systems is what ultimately will create the confidence within the customer. When a customer has top confidence in an organization, you will find that they will become more loyal, more satisfied, and their likelihood of repeat business is higher. You must commit yourself to developing a habit and expectation of excellence, which it is an intangible assets for your business that creates a lot of value. If you want to learn how to create systems like Chick-fil-A, make sure that you watch all of the other episodes in this particular series. If you are looking for a one-on-one business coach, sign up for one of the free evaluations for the coaching program that thrive offers that includes all of the deliverables on the backend. Also, we have a 2-day workshop for entrepreneurs and business owners to attend that teaches you everything that you need to know to start and grow a business.
