Notable Quotables

Good habits are as addictive as bad habits, and a lot more rewarding.

- Harvey Mackay

You walk into a retail store, whatever it is, and if there’s a sense of entertainment and excitement and electricity, you wanna be there.

- Howard Schultz

Eminem’s ‘Lose Yourself’ is my go-to song to pump myself up if I’m having a tough time or if I get really nervous right before a speech.

- Sara Blakely

Sheepwalking I define “sheepwalking” as the outcome of hiring people who have been raised to be obedient and giving them a brain-dead job and enough fear to keep them in line. You’ve probably encountered someone who is sheepwalking. The TSA “screener” who forces a mom to drink from a bottle of breast milk because any other action is not in the manual. A “customer service” rep who will happily reread a company policy six or seven times but never stop to actually consider what the policy means. A marketing executive who buys millions of dollars’ worth of TV time even though she knows it’s not working—she does it because her boss told her to. It’s ironic but not surprising that in our age of increased reliance on new ideas, rapid change, and innovation, sheepwalking is actually on the rise. That’s because we can no longer rely on machines to do the brain-dead stuff. We’ve mechanized what we could mechanize. What’s left is to cost-reduce the manual labor that must be done by a human. So we write manuals and race to the bottom in our search for the cheapest possible labor. And it’s not surprising that when we go to hire that labor, we search for people who have already been trained to be sheepish. Training a student to be sheepish is a lot easier than the alternative. Teaching to the test, ensuring compliant behavior, and using fear as a motivator are the easiest and fastest ways to get a kid through school. So why does it surprise us that we graduate so many sheep? And graduate school? Since the stakes are higher (opportunity cost, tuition, and the job market), students fall back on what they’ve been taught. To be sheep. Well-educated, of course, but compliant nonetheless. And many organizations go out of their way to hire people that color inside the lines, that demonstrate consistency and compliance. And then they give these people jobs where they are managed via fear. Which leads to sheepwalking. (“I might get fired!”) The fault doesn’t lie with the employee, at least not at first. And of course, the pain is often shouldered by both the employee and the customer. Is it less efficient to pursue the alternative? What happens when you build an organization like W. L. Gore and Associates (makers of Gore-Tex) or the Acumen Fund? At first, it seems crazy. There’s too much overhead, there are too many cats to herd, there is too little predictability, and there is way too much noise. Then, over and over, we see something happen. When you hire amazing people and give them freedom, they do amazing stuff. And the sheepwalkers and their bosses just watch and shake their heads, certain that this is just an exception, and that it is way too risky for their industry or their customer base. I was at a Google conference last month, and I spent some time in a room filled with (pretty newly minted) Google sales reps. I talked to a few of them for a while about the state of the industry. And it broke my heart to discover that they were sheepwalking. Just like the receptionist at a company I visited a week later. She acknowledged that the front office is very slow, and that she just sits there, reading romance novels and waiting. And she’s been doing it for two years. Just like the MBA student I met yesterday who is taking a job at a major packaged-goods company…because they offered her a great salary and promised her a well-known brand. She’s going to stay “for just ten years, then have a baby and leave and start my own gig.…” She’ll get really good at running coupons in the Sunday paper, but not particularly good at solving new problems. What a waste. Step one is to give the problem a name. Done. Step two is for anyone who sees themselves in this mirror to realize that you can always stop. You can always claim the career you deserve merely by refusing to walk down the same path as everyone else just because everyone else is already doing it.

- Seth Godin

Learning is truly a value, growth for every employee is a real objective, mistakes aren’t always fatal, and there are lots of people around whom you can reach out to for coaching and mentoring.

- Jack Welch

The garden gleams with summer jewelry. We live vy simply—but with all the essentials of life well understood & well provided for—hot baths, cold champagne, new peas, & old brandy.

- Winston Churchill

I was only the servant of my country and had I, at any moment, failed to express her unflinching resolve to fight and conquer, I should at once have been rightly cast aside.

- Winston Churchill

Our business is about technology, yes. But it’s also about operations and customer relationships.

- Michael Dell

I can be stressed, or tired, and I can go into a meditation and it all just flows off of me. I’ll come out of it refreshed and centered and that’s how I’ll feel and it’ll carry through the day.

- Ray Dalio

One must marry one’s feelings to one’s beliefs and ideas. That is probably the only way to achieve a measure of harmony in one’s life.

- Napoleon Hill

Well… I graduated from the business school of Northumberland University in Newcastle.

- Alexei Mordashov

Play the game for more than you can afford to lose . . . only then will you learn the game.

- Zig Ziglar

I felt like Samson with a fresh haircut. But that dream of what the company could be sustained me.

- Ray Kroc

This is why successful network businesses rarely get started by MBA types: the initial markets are so small that they often don’t even appear to be business opportunities at all.

- Peter Thiel

Manufacture, don’t just trade. There’s money in manufacturing even though it is capital intensive.

- Aliko Dangote

The only way to get ahead is to find errors in conventional wisdom.

- Larry Ellison

But entrepreneurs should take cultures of extreme dedication seriously.

- Peter Thiel

Look, we live in a very dangerous world. We know there are people who want to take away our freedoms. New Yorkers probably know that as much if not more than anybody else after the terrible tragedy of 9/11.

- Michael Bloomberg

My vision is for a fully reusable rocket transport system between Earth and Mars that is able to re-fuel on Mars – this is very important – so you don’t have to carry the return fuel when you go there.

- Elon Musk

We are in the throes of a transition where every publication has to think of their digital strategy.

- Bill Gates

If you want to conquer fear, don’t sit at home and think about it. Go out and get busy.

- Dale Carnegie

First, only invest in companies that have the potential to return the value of the entire fund.

- Peter Thiel

As a cure for worrying, work is far better than whiskey. I always found that, if I began to worry, the best thing I could do was focus upon doing something useful and then work very hard at it. Soon, I would forget what was troubling me.

- Thomas Edison

Well private money can take risks in a way that government money often isn’t willing to.

- Bill Gates

We believe that it is better to give one a rod to fish rather than just dole out fish to them.

- Henry Sy

If you take someone who lacks the experience and the know-how but has the real desire and the willingness to work his tail off to get the job done, he’ll make up for what he lacks. And that proved true nine times out of ten. It was one way we were able to grow so fast.

- Sam Walton

Be ‘hearty in your approbation and lavish in your praise,’ and people will cherish your words and treasure them and repeat them over a lifetime – repeat them years after you have forgotten them.

- Dale Carnegie

Of course motivation is not permanent. But then, neither is bathing; but it is something you should do on a regular basis.

- Zig Ziglar

If you don’t have time to do it right, when will you have the time to do it over?

- John Wooden

The Four Levels of Comedy: Make your friends laugh, Make strangers laugh, Get paid to make strangers laugh, and Make people talk like you because it’s so much fun.

- Jerry Seinfeld

If you learn from defeat, you haven’t really lost.

- Zig Ziglar

I have always been interested in this man. My father had a set of Tom Paine’s books on the shelf at home. I must have opened the covers about the time I was 13. And I can still remember the flash of enlightenment which shone from his pages. It was a revelation, indeed, to encounter his views on political and religious matters, so different from the views of many people around us. Of course I did not understand him very well, but his sincerity and ardor made an impression upon me that nothing has ever served to lessen.I have heard it said that Paine borrowed from Montesquieu and Rousseau. Maybe he had read them both and learned something from each. I do not know. But I doubt that Paine ever borrowed a line from any man…Many a person who could not comprehend Rousseau, and would be puzzled by Montesquieu, could understand Paine as an open book. He wrote with a clarity, a sharpness of outline and exactness of speech that even a schoolboy should be able to grasp. There is nothing false, little that is subtle, and an impressive lack of the negative in Paine. He literally cried to his reader for a comprehending hour, and then filled that hour with such sagacious reasoning as we find surpassed nowhere else in American letters – seldom in any school of writing.Paine would have been the last to look upon himself as a man of letters. Liberty was the dear companion of his heart; truth in all things his object….we, perhaps, remember him best for his declaration:’The world is my country; to do good my religion.’Again we see the spontaneous genius at work in ‘The Rights of Man’, and that genius busy at his favorite task – liberty. Written hurriedly and in the heat of controversy, ‘The Rights of Man’ yet compares favorably with classical models, and in some places rises to vaulting heights. Its appearance outmatched events attending Burke’s effort in his ‘Reflections’.Instantly the English public caught hold of this new contribution. It was more than a defense of liberty; it was a world declaration of what Paine had declared before in the Colonies. His reasoning was so cogent, his command of the subject so broad, that his legion of enemies found it hard to answer him.’Tom Paine is quite right,’ said Pitt, the Prime Minister, ‘but if I were to encourage his views we should have a bloody revolution.’Here we see the progressive quality of Paine’s genius at its best. ‘The Rights of Man’ amplified and reasserted what already had been said in ‘Common Sense’, with now a greater force and the power of a maturing mind. Just when Paine was at the height of his renown, an indictment for treason confronted him. About the same time he was elected a member of the Revolutionary Assembly and escaped to France.So little did he know of the French tongue that addresses to his constituents had to be translated by an interpreter. But he sat in the assembly. Shrinking from the guillotine, he encountered Robespierre’s enmity, and presently found himself in prison, facing that dread instrument.But his imprisonment was fertile. Already he had written the first part of ‘The Age of Reason’ and now turned his time to the latter part.Presently his second escape cheated Robespierre of vengeance, and in the course of events ‘The Age of Reason’ appeared. Instantly it became a source of contention which still endures. Paine returned to the United States a little broken, and went to live at his home in New Rochelle – a public gift. Many of his old companions in the struggle for liberty avoided him, and he was publicly condemned by the unthinking.

- Thomas Edison

Even with cameras being very cheap, one thing that researchers noticed was that you look really bad in a videoconference image because the lighting is bad and you get shadows and things.

- Bill Gates

Certainly there are times in all of our lives when bad things happen, or things don’t turn out as we had hoped. But that’s when we we must a decision that we’re going to be happy inspite of our circumstances.

- Joel Olsteen

The problem with New Year’s resolutions – and resolutions to ‘get in better shape’ in general, which are very amorphous – is that people try to adopt too many behavioral changes at once. It doesn’t work. I don’t care if you’re a world-class CEO – you’ll quit.

- Timothy Ferriss

Politics is the ability to foretell what is going to happen tomorrow, next week, next month and next year. And to have the ability afterwards to explain why it didn’t happen.

- Winston Churchill

I actually do think you’re seeing this trend towards organizations just caring more about their brand and engaging. And so I think Home Depot will want to humanize itself. I think that’s a lot of why companies are starting blogs, are just giving more insight into what’s going on with them.

- Mark Zuckerberg

The characteristics that make a good advertisement or commercial – it’s memorable, engaging, entertaining, focused, sends a clear message, makes you want to see it again, makes you want to buy the product.

- David Novak

You absolutely cannot make a series of good decisions without first confronting the brutal facts. The good-to-great companies operated.

- James C. Collins

Puffery makes you look weak and not very bright. Representation makes you look strong and smart.

- Jerry Vass

Sometimes life is going to hit you in the head with a brick. Don’t lose faith.

- Steve Jobs

Leadership involves finding a parade and getting in front of it.

- John Naisbitt

The best job goes to the person who can get it done without passing the buck or coming back with excuses.

- Napoleon Hill

The bigger your list, the greater your options. That doesn’t mean you contact everyone on your list each time you send out a press release. You pick and choose who gets what, and block out long-term strategy as you go.

- Michael Levine

The financial world has long been missing immediacy, transparency, and approachability and this is what’s needed now.

- Jack Dorsey

I’ve missed more than 9,000 shots in my career. I’ve lost almost 300 games. 26 times I’ve been trusted to take the game winning shot and missed. I’ve failed over and over and over again in my life and that is why I succeed.

- Michael Jordan

My saddlebags are why Spanx exist! Now that I have a baby I also have a muffin top.

- Sara Blakely

These are not dark days: these are great days – the greatest days our country has ever lived.

- Winston Churchill

I’ve always wanted to be a businessman. No other ambitions, I just wanted to be in business, even when I was a child in Fujian province, south China.

- Henry Sy

No, markets weren’t “efficient” at finding the truth; they were just very efficient at converging on a conclusion—often the wrong conclusion.

- Ben Horowitz

People don’t care how much you know until they know how much you care.

- John C. Maxwell

I never could have done what I have done without the habits of punctuality, order, and diligence, without the determination to concentrate myself on one subject at a time.

- Charles Dickens

If you have any more than three priorities, you have no priorities.

- Maggie Fox

Listen, son: I am saying this as you lie asleep, one little paw crumpled under your cheek and the blond curls stickily wet on your damp forehead. I have stolen into your room alone. Just a few minutes ago, as I sat reading my paper in the library, a stifling wave of remorse swept over me. Guiltily I came to your bedside. There are the things I was thinking, son: I had been cross to you. I scolded you as you were dressing for school because you gave your face merely a dab with a towel. I took you to task for not cleaning your shoes. I called out angrily when you threw some of your things on the floor. At breakfast I found fault, too. You spilled things. You gulped down your food. You put your elbows on the table. You spread butter too thick on your bread. And as you started off to play and I made for my train, you turned and waved a hand and called, ‘Goodbye, Daddy!’ and I frowned, and said in reply, ‘Hold your shoulders back!’ Then it began all over again in the late afternoon. As I came up the road I spied you, down on your knees, playing marbles. There were holes in your stockings. I humiliated you before your boyfriends by marching you ahead of me to the house. Stockings were expensive – and if you had to buy them you would be more careful! Imagine that, son, from a father! Do you remember, later, when I was reading in the library, how you came in timidly, with a sort of hurt look in your eyes? When I glanced up over my paper, impatient at the interruption, you hesitated at the door. ‘What is it you want?’ I snapped. You said nothing, but ran across in one tempestuous plunge, and threw your arms around my neck and kissed me, and your small arms tightened with an affection that God had set blooming in your heart and which even neglect could not wither. And then you were gone, pattering up the stairs. Well, son, it was shortly afterwards that my paper slipped from my hands and a terrible sickening fear came over me. What has habit been doing to me? The habit of finding fault, of reprimanding – this was my reward to you for being a boy. It was not that I did not love you; it was that I expected too much of youth. I was measuring you by the yardstick of my own years. And there was so much that was good and fine and true in your character. The little heart of you was as big as the dawn itself over the wide hills. This was shown by your spontaneous impulse to rush in and kiss me good night. Nothing else matters tonight, son. I have come to your bedside in the darkness, and I have knelt there, ashamed! It is a feeble atonement; I know you would not understand these things if I told them to you during your waking hours. But tomorrow I will be a real daddy! I will chum with you, and suffer when you suffer, and laugh when you laugh. I will bite my tongue when impatient words come. I will keep saying as if it were a ritual: ‘He is nothing but a boy – a little boy!’ I am afraid I have visualized you as a man. Yet as I see you now, son, crumpled and weary in your cot, I see that you are still a baby. Yesterday you were in your mother’s arms, your head on her shoulder. I have asked too much, too much. Instead of condemning people, let’s try to understand them. Let’s try to figure out why they do what they do. That’s a lot more profitable and intriguing than criticism; and it breeds sympathy, tolerance and kindness. ‘To know all is to forgive all.

- Dale Carnegie

We have a very high churn rate, but as soon as we turn on email marketing to our user base, people will come back.” Yes, of course. The reason that people leave our service and don’t come back is that we have not been sending them enough spam. That makes total sense to me, too.

- Ben Horowitz

Genius is one per cent inspiration and ninety-nine per cent perspiration. Accordingly, a ‘genius’ is often merely a talented person who has done all of his or her homework.

- Thomas Edison

Opportunity often comes disguised in the form of misfortune, or temporary defeat.

- Napoleon Hill

I wanted to be a sailor, I wanted to sail the world, to navigate it.

- Jack Dorsey

I don’t want anybody to not recognize how appreciative I am of the volume of e-mails I get.

- Gary Vaynerchuk

We got to know a lot of investors and know what they like and don’t like. Through many co-investments opportunities, we have built trust among these investors. So when it came to investing in Xiaomi, things were a lot easier.

- Lei Jun

It enriches those who receive, without impoverishing those who give. It happens in a flash and the memory of it sometimes lasts forever.

- Dale Carnegie

The big question is: When will the term structure of interest rates change? That’s the question to be worried about.

- Ray Dalio

As a company it is always better for us to work with more customers than fewer customers. The more people that we serve, the more money that we will make.

- Napoleon Hill

My dad is like a cactus – introverted and tough. I’m a people person, like my mom, but I got my competitiveness from my dad. He came to this country from Belarus with nothing and built a real business. He’s my hero for giving me that need to run a business and for having enormous confidence in me.

- Gary Vaynerchuk

A little boy went out to the backyard to play with a baseball bat and a ball. He said to himself, I am the best hitter in the world.” Then he threw the ball up in the air and took a swing at it, but he missed. Without a moment’s hesitation, he picked up the ball and tossed it in the air again, saying as he swung the bat, I’m the best hitter in all the world.” He swung and missed. Strike two. He tossed the ball up again, concentrating more intensely, even more determined, saying, I am the best hitter in all the world!” He swung the bat with all his might. Whiff! Strike three. The little boy laid down his bat and smiled real big. What do you know?” he said. I’m the best pitcher in all the world!

- Joel Olsteen

Starting a new South Indian restaurant is a really hard way to make money. If you lose sight of competitive reality and focus on trivial differentiating factors—maybe you think your naan is superior because of your great-grandmother’s recipe—your business is unlikely to survive.

- Peter Thiel

For whoever has will be given more, and they will have an abundance. Whoever does not have, even what they have will be taken from them” (Matthew 25:29).

- Peter Thiel

In contrast, investing time and energy in your relationship with your spouse and children typically doesn’t offer that same immediate sense of achievement. Kids misbehave every day. It’s really not until 20 years down the road that you can put your hands on your hips and say, “I raised a good son or a good daughter.” You can neglect your relationship with your spouse, and on a day-to-day basis, it doesn’t seem as if things are deteriorating. People who are driven to excel have this unconscious propensity to underinvest in their families and overinvest in their careers—even though intimate and loving relationships with their families are the most powerful and enduring source of happiness.

- Clayton M. Christensen

I am proud of the fact that I never invented weapons to kill.

- Thomas Edison

Long-term planning is often undervalued by our indefinite short-term world.

- Peter Thiel

Proclaim this among the nations: Prepare war. Stir up the mighty men. Let all the warriors draw near. Let them come up. Beat your plowshares into swords, And your pruning hooks into spears. Let the weak say, I am strong.

- Joel 3:9

It’s not always easy to get over some of those bumps in the road, those disillusionments and disappointments. It’s going to take a strong will. Sometimes, it may take courage. Sometimes nothing but faith in God and say, I refuse to be trapped in the past. I’m not going to let the past destroy my future. I’m pressing on. I’m straining forward, knowing that God has great things in store for me.

- Joel Olsteen

Forty-five years ago, when I was 18, I came to San Francisco by boat and took two weeks to get here. I had a great impression. I think San Francisco is the welcoming gate for people from Asia.

- Tadashi Yanai

I usually describe myself as an engineer. That’s basically what I’ve been doing since I was a kid.

- Elon Musk

I’m just like so many women – I was frustrated, I had these white pants that I had spent a lot of money on, and you get home and you think, ‘What am I really supposed to wear under this?’ So it was a frustrated consumer moment.

- Sara Blakely

The space shuttle was often used as an example of why you shouldn’t even attempt to make something reusable. But one failed experiment does not invalidate the greater goal. If that was the case, we’d never have had the light bulb.

- Elon Musk

I’m in two modes when I’m on Lanai: In engineering mode, I’m trying to find the right place for the reservoir and the desalination plant, and looking at designs for new hotel rooms. The rest of the time, I’m in decompression mode. I’m on Hulopoe Beach, going for a swim, or on my paddleboard surrounded by 100 spinner dolphins.

- Larry Ellison

Sooner or later, you will see a China-based company that really has a global impact, and I think Baidu has a chance to become one of those companies. We should be able to compete on a global basis.

- Robin Li

This includes daily newspapers, local TV shows and talk shows; local all-news or talk-radio programs, weekly entertainment guides; local bureaus of the wire services;public access and other local cable TV stations, city magazines, business newsletters and ethnic publications.

- Michael Levine

What we’ve gone through in the last several years has caused some people to question ‘Can we trust Microsoft?’

- Steve Ballmer

Through some strange and powerful principle of mental chemistry which she has never divulged, nature wraps up in the impulse of strong desire, that something which recognizes no such word as impossible, and accepts no such reality as failure.

- Napoleon Hill

If Jesus were here today, he wouldn’t be riding around on a donkey. He’d be taking a plane, he’d be using the media.

- Joel Olsteen

There is always room for those who can be relied upon to delivery the goods when they say they will.

- Napoleon Hill

Mature company is founded on a broader perspective, an entrepreneurial perspective, a more intelligent point of view. About building a business that works not because of you but without you.

- Michael Gerber

Don’t wait for the right answer and the golden path to present themselves.This is precisely why you’re stuck. Starting without seeing the end is difficult, so we often wait until we see the end, scanning relentlessly for the right way, the best way and the perfect way.The way to get unstuck is to start down the wrong path, right now.Step by step, page by page, interaction by interaction. As you start moving, you can’t help but improve, can’t help but incrementally find yourself getting back toward your north star.You might not end up with perfect, but it’s significantly more valuable than being stuck.Don’t just start. Continue. Ship. Repeat.

- Seth Godin

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