Customers tend to avoid a restaurant that’s going aswamp in its own sludge.
- Ray Kroc
Notable Quotables
We are witnessing a seismic change in consumer behavior. That change is being brought about by technology and the access people have to information.
- Howard Schultz
What we know about the destination resort business is clearly established. But it’s all about one thing, and one thing only. All of the razzmatazz and jazz we hear about facilities and everything else doesn’t amount to a hill of beans. It’s customer experience that determines the longevity and endurance of these enterprises.
- Stephen Wynn
I think I did pretty well, considering I started out with nothing but a bunch of blank paper.
- Steve Martin
Every company needs people with different skill sets and passions. But early on, everybody should be willing to wear ten different hats. They can’t have the attitude that something isn’t their job or their responsibility. They have to have the MacGyver mentality and do whatever it takes to get the job done. – Tony Hsieh (CEO of Zappos)
- Tony Hsieh
Solitary trees, if they grow at all, grow strong.
- Winston Churchill
I don’t like to beat people down. They need to be lifted up.
- Joel Olsteen
Go from me to we. This is the job of every leader.
- Magic Johnson and David Novak
We are a country of artisans and a country of manufacturing. I think Japanese textile technology is the best in the world.
- Tadashi Yanai
Word of mouth works now, much more than ever. @-reply every single person.
- Gary Vaynerchuk
Eighty-five per cent of the crowd is going to fall in love with me – they’re going to feel it, wow. But fifteen per cent are going to think, ‘This guy is obnoxious.’ I spend enormous time with them – every negative review of ‘Crush It!’ on Amazon has a response from me – and I can probably bring back ten of the fifteen.
- Gary Vaynerchuk
Medicare and Medicaid costs are skyrocketing. The cost of compliance with some pretty tough rules has become very costly. If I’m small, I have to spend the same amount of money to comply with Medicare, whether I’m 10 members or if I’m 10 million.
- George Paz
Faith is taking the first step even when you don’t see the whole staircase.
- Martin Luther King Jr.
Wise men, when in doubt whether to speak or to keep quiet, give themselves the benefit of the doubt, and remain silent.
- Napoleon Hill
An early lesson I learned in my career was that whenever a large organization attempts to do anything, it always comes down to a single person who can delay the entire project.
- Ben Horowitz
The successful warrior is the average man, with laser-like focus.
- Bruce Lee
It’s a mystery to me the way that contemporary art galleries function.
- Steve Martin
Have the humility to learn from those around you.
- John C. Maxwell
Enduring great companies don’t exist merely to deliver returns to shareholders. Indeed, in a truly great company, profits and cash flow become like blood and water to a healthy body: They are absolutely essential for life, but they are not the very point of life.
- James C. Collins
The question is not, ‘Do you have a problem?’ The question is, ‘Does the problem have you? ‘
- Joel Olsteen
I never took a day off in my twenties. Not one. And I’m still fanatical, but now I’m a little less fanatical.
- Bill Gates
Big companies have always needed and cooperated in areas where it made sense.
- Larry Page
Structure a deal and create a plan around it.
- Jack Nadel
He climbs highest who helps another up.
- Zig Ziglar
On the Internet you get continuous innovation, so every year the streams are a little better.
- Reed Hastings
Being nice to people is just 20% of providing good customer service. The important part is designing systems that allow you to do the job right the first time. All the smiles in the world arent going to help you if your product or service is not what the customer wants. –
- Service Profit Chain
Every single important thing we do is something we didn’t use to be good at, and in fact, might be something we used to fear.
- Seth Godin
John D. Rockefeller said that he found friendships based on business to be far more long lasting and profitable than the reverse. I think there’s something to that. A company can end up being very Confucian, where the good of the individual is subjugated to the good of the whole.
- Ben Horowitz
The first real thought that I had of something that I might do was to write for car magazines, because I always had a car thing.
- Jerry Seinfeld
A factory demands a compliant workforce in order to succeed.
- Seth Godin
Don’t grow accustomed to living with less, doing less, and being less to the point that you eventually sit back and accept it.
- Joel Olsteen
If you don’t have peace, it isn’t because someone took it from you; you gave it away. You cannot always control what happens to you, but you can control what happens in you.
- John C. Maxwell
To me, we’re marketing hope.
- Joel Olsteen
Individual Moslems may show splendid qualities – but the influence of the religion paralyses the social development of those who follow it. No stronger retrograde force exists in the world.
- Winston Churchill
The era of procrastination, of half-measures, of soothing and baffling expedients, of delays is coming to its close. In its place we are entering a period of consequences.
- Winston Churchill
At Microsoft there are lots of brilliant ideas, but the image is that they all come from the top. I’m afraid that’s not quite right.
- Bill Gates
Sweden is famous for many things – but not fashion.
- Stefan Persson
I came over from Wal-Mart to help set up Sam’s. Since we were patterned after PRICE CLUBS, sometimes we copied them without exactly knowing what we were doing. We were bringing a West Coast idea to the Midwest, and we didn’t know how it would be received. I remember one idea that didn’t transfer too well. Price Club had a huge stack of wine in front of its stores. We bought the same amound for our stores in the Midwest and we learned the hard way that Midwesterners aren’t exactly wine drinkers. (on competition)
- Ron Loveles
It is the individual who is not interested in his fellow men who has the greatest difficulties in life and provides the greatest injury to others.
- Dale Carnegie
Never give up. Today is hard, tomorrow will be worse, but the day after tomorrow will be sunshine.
- Jack Ma
I’m considered homophobic and crazy about these things and old fashioned. But I think that the family – father, mother, children – is fundamental to our civilisation.
- Rupert Murdoch
Demand is best measured in terms of spending. You know, I think in traditional economics, it’s a mistake to measure it in terms of the quantity of goods.
- Ray Dalio
Everything that we see is a shadow cast by that which we do not see.
- Martin Luther King Jr.
I have the courage to surround myself with people who are smarter than me.
- Andrew Carnegie
The Monopoly Question Are you starting with a big share of a small market?
- Peter Thiel
I still get up fairly early around six, but I work out for an hour every morning, I read often while excercising and give myself some private team. I’ll speak with administrative my administrative assistant, Donna Hughes, who is an organizational genus on the way into the office and go through the day, so by the time I get to the office around 8:30 or 9:00 I can hit the ground running…In both my workday and my life, what I try to achieve is balance.
- David Novak
There are really two things that have to occur in order for a new technology to be affordable to the mass market. One is you need economies of scale. The other is you need to iterate on the design. You need to go through a few versions.
- Elon Musk
And in urology, it could be drugs or devices for bladder and prostate problems.
- David Pyott
m reasonably optimistic about the future, especially the future of the United States – for the century, at least.
- Elon Musk
Age doesn’t matter, an open mind does.
- Timothy Ferriss
We can’t wait for Washington. Business leaders are going to have to galvanize their own constituencies and do everything they can to demonstrate confidence in the economy, and I think that can be contagious.
- Howard Schultz
The British nation is unique in this respect. They are the only people who like to be told how bad things are, who like to be told the worst.
- Winston Churchill
In every organization everyone rises to the level at which they become paralyzed with fear.
- Seth Godin
Mr Churchill, to what do you attribute your success in life? Conservation of energy. Never stand up when you can sit down. And never sit down when you can lie down
- Winston Churchill
I’m convinced that about half of what separates the successful entrepreneurs from the non-successful ones is pure perseverance.
- Steve Jobs
We want the brand to stand for the same thing all over the world
- Phil Knight
We want Facebook to be one of the best places people can go to learn how to build stuff. If you want to build a company, nothing better than jumping in and trying to build one. But Facebook is also great for entrepreneurs/hackers. If people want to come for a few years and move on and build something great, that’s something we’re proud of.
- Mark Zuckerberg
We’re totally legal, like totally legal, and the government is telling us to shut down. And you can either do what they say or you can fight for what you believe.
- Travis Kalanick
The book is not really the container for the book. The book itself is the narrative. It’s the thing that people create.
- Jeff Bezos
Encourage yourself.
- Joel Olsteen
There is a winner in you. You were created to be successful, to accomplish your goals, to leave your mark on this generation. You have greatness in you. The key is to get it out.
- Joel Olsteen
There are no limitations to the mind except those we acknowledge.
- Napoleon Hill
So long as I am acting from duty and conviction, I am indifferent to taunts and jeers. I think they will probably do me more good than harm.
- Winston Churchill
The minimum effective dose (MED) is defined simply: the smallest dose that will produce a desired outcome.
- Timothy Ferriss
Every day we have plenty of opportunities to get angry, stressed or offended. But what you’re doing when you indulge these negative emotions is giving something outside yourself power over your happiness. You can choose to not let little things upset you.
- Joel Olsteen
Daimler uses Tesla’s battery packs, Mercedes-Benz uses a Tesla powertrain, Toyota uses a Tesla motor. General Motors has even created a task force to track Tesla’s next moves.
- Peter Thiel
The people who are the best in the world specialize at getting really good at the questions they don’t know.
- Seth Godin
Think of the transformation as a process of buildup followed by breakthrough, broken into three broad stages: disciplined people, disciplined thought, and disciplined action. Within each of these three stages, there are two key concepts, shown in the framework and described below. Wrapping around this entire framework is a concept we came to call the flywheel, which captures the gestalt of the entire process of going from good to great.
- James C. Collins
God never promised that we wouldn’t have challenges. In fact, He said just the opposite. His word says, ‘Be truly glad!…these trials are only to test your faith, to see whether or not it is strong and pure…’ so if your faith remains strong after being tried in the test tube of fiery trials, it will bring you much praise and glory and honor on the day of His return.
- Joel Olsteen
Life is not divided into semesters. You don’t get summers off and very few employers are interested in helping you FIND YOURSELF. Do that on your own time.
- Bill Gates
The majority of men meet with failure because of their lack of persistence in creating new plans to take the place of those which fail.
- Napoleon Hill
The ability to lead is more valuable than sugar or any other commodity
- John D. Rockefeller
If you pick the right people and give them the opportunity to spread their wings and put compensation as a carrier behind it you almost don’t have to manage them.
- Jack Welch
Buoyant consumer confidence will continue to underpin retial spending and hence rental growth for shopping centres. The office market is expected to perform well on the back of tight supply being met by keen demand from companies looking for expansion opportunities.
- Lee Shau Kee
…People have lived before you. You’re not the first person to dream big, so you’d be wise to study what others have learned first and then build you actions on the backs of their lessons.
- Gary Keller
I’m an investor in a number of biotech companies, partly because of my incredible enthusiasm for the great innovations they will bring.
- Bill Gates
I now eat four Brazil nuts and one tablespoon of almond butter first thing upon waking.
- Timothy Ferriss
Strong is Vader. Mind what you have learned. Save you it can.
- Yoda
Chaos in the midst of chaos isn’t funny, but chaos in the midst of order is.
- Steve Martin
Vince McMahon is one of the greatest storytellers of all time, but WWE’s not striving for the kind of innovation it’s capable of.
- Gary Vaynerchuk
The job is what you do when you are told what to do. The job is showing up at the factory, following instructions, meeting spec, and being managed.Someone can always do your job a little better or faster or cheaper than you can.The job might be difficult, it might require skill, but it’s a job.Your art is what you do when no one can tell you exactly how to do it. Your art is the act of taking personal responsibility, challenging the status quo, and changing people.I call the process of doing your art ‘the work.’ It’s possible to have a job and do the work, too. In fact, that’s how you become a linchpin.The job is not the work.
- Seth Godin
Speech is power: speech is to persuade, to convert, to compel.
- Ralph Waldo Emerson
Newport Center has become a Mediterranean town. The climate here is the same as the Mediterranean’s, and so is the architecture. This center exudes a radiance, an energy. It will become a special way of life for everyone.
- Donald Bren
I am pleased with the strides we’ve made in our global equipment business where revenues grew 41 percent this past quarter and 37 percent year-to-date, … The strong dollar continues to negatively impact our European results constant dollar revenues in Europe were up 23 percent in the second quarter.
- Phil Knight
You can’t build a strong corporation with a lot of committees and a board that has to be consulted every turn. You have to be able to make decisions on your own.
- Rupert Murdoch
I try to speak in everyday language. I feel like God has gifted me to take Bible principles and make them practical.
- Joel Olsteen
Bill Gates wants people to think he’s Edison, when he’s really Rockefeller. Referring to Gates as the smartest man in America isn’t right… wealth isn’t the same thing as intelligence.
- Larry Ellison
Today the financial market is no good, but the money is there.
- Jack Ma
Security has to happen at the infrastructure.
- John Chambers
We believe the competitive and economic environment will remain very challenging in the year ahead. Whilst we think we have the opportunity to make improvements to some of our ranges, we are still budgeting on the basis of negative like-for-like retail sales for the year.
- Simon Wolfson
We think of Starbucks not as a coffee company but a media company.
- Howard Schultz
If you give a good thing to the world, then over time your karma will be good, and you’ll receive good.
- Russell Simmons
I don’t think we’re going to run out of important things to do, compared with the resources that we have. There are many, many problems in the world that need solving.
- Larry Page
Starbucks is committed to evolving and enhancing our customer experience with innovative and wholesome food offerings.
- Howard Schultz
God will not pour fresh, creative ideas and blessing into old attitudes.
- Joel Olsteen
The people’s ability to achieve is determined by their leader’s ability to empower.
- Napoleon Hill
If you don’t see yourself as a winner, then you cannot perform as a winner.
- Zig Ziglar
By spring of ’98, each company’s stock had more than quadrupled. Skeptics questioned earnings and revenue multiples higher than those for any non-internet company. It was easy to conclude that the market had gone crazy.
- Peter Thiel
Our improvement and innovative ideas have never been hindered by our proven record, which instead has paved the way for determined, practical development and new directions.
- Cheng Yu-tung
Because, you know, resilience – if you think of it in terms of the Gold Rush, then you’d be pretty depressed right now because the last nugget of gold would be gone. But the good thing is, with innovation, there isn’t a last nugget. Every new thing creates two new questions and two new opportunities.
- Jeff Bezos
