Get Vaccinated From The Entitlement And Justification Epidemic – Episode 1 – Part 2
Do you remember your favorite customer service experiences? As a business owner, are you working daily towards improving that experience that your customers have? In this particular episode, Caleb Taylor and Jim Cathcart go into the mailbag of questions that viewers like you have submitted for us to answer. Jim Cathcart is a worldwide keynote speaker that has won the Golden Gavel Award for his public speaking skills. In this episode, they breakdown the specific steps that you must take in order to create a world class customer experience. The question that was asked is how to get ahead as a taxi cab driver in New York when all of the prices are fixed. Jim’s response communicate that you must create a better product, taxicab experience, then all of the other taxicabs in the city. You can do this effectively by engaging with your customers. In New York City, there are millions of taxis. If you are able to provide a experience that is better then all of the other ones, then you will be able to make and earn more than they do. Learn that every task is an opportunity to influence others, so you are going to benefit if you make it a great one. Spend time focusing on how you can improve your product and service on a daily basis. It is not important that you grow by 50% every single week, but if you can improve by 2% every week over the course of the year, that you will benefit greatly. If you enjoy this particular training, make sure that you check out the other episodes by Jim Cathcart on the website, and you sign up for one of our upcoming business workshops where we breakdown questions like this in person with hundreds of other business owners. This is an incredible debt event that provides 15 hours of business coaching over two days. If you want one on one business coaching, make sure that you sign up for one of our free assessments with one of our coaches.
